Quality Assurance Supervisor

Overview

Shift Details: M-F, 9:00 pm - 5:30 am

The Food Safety & Quality Assurance Supervisor is responsible for developing, planning and assisting the Quality Assurance Manager in the QA and Food Safety activities in support of Kettle Cuisine’s quality assurance operations and goals. Ensuring that company standards are exceeded with a targeted emphasis on continuous improvement, providing support, structure and documented formalized training for employees within the organization in all areas.

The position requires a hands-on, self-starter with the ability to motivate and lead subordinates and others on the second shift. The Quality Assurance Supervisor must be a skilled communicator who can convey information, ideas and policy to all levels within the organization. In the absence of the FS&QA Supervisor, the duties will be performed by either the Quality Assurance Manager or Director or as prescribed by the company’s organizational chart.

• Organize and Coordinate QA activities of the second shift respective Teams
• Serve as Food Safety Management System Team Leader to ensure the training of Food Safety Team Members, ensure that the Food Safety System is established, implemented, maintained;
  Prerequisite Programs, HACCP and HARPC (Preventive Controls), GMPs, SSOPs, GFSI, USDA, NOP and GFCO guidelines and policies are adhered to
• Lead the internal auditing program
• Ensure audit readiness for all Internal Quality Audits, SQF, GFCO, FDA, USDA, NOP and all other 3rd Party audits, and respond to findings with Preventive and Corrective Actions
• Lead the execution of cultural changes and activities needed to support Continuous Improvement and QA&FS Initiatives on the second shift
• Provide day-to-day leadership to QA&FS Departments and act as the primary liaison to outside laboratories, and to external regulatory agencies (FDA, USDA)
• Ensure effective review, monitoring of QA and Production Records and escalate as needed
• Strong communication skills with the ability to interact effectively with frontline employees, peers, and executives
• Ability to drive positive change in both processes and systems and culture
• Track, analyze, and lead initiatives for all quality and customer complaint issues within the plant-dashboard rollup
• Support Interviewing processes

• Participate in Foreign Material & Customer Complaints investigations
• Actively work with Operations to reduce Customer Complaints trends
• QA Program Implementation
• Mentor and Develop QA Technicians
• Apply corrective actions in a timely manner when needed
• Lead and participate in product disposition assessments
• Collaborate with all the departments
• Investigate non-conformances and internal deviations
• Ensure internal programs are being followed as instructed
• Scheduling, Timecard Review and Approval
• Maintain deployment schedule, assign staff and resources when necessary

• Model and support Kettle’s Core Values and safety culture
• Manage performance of all team members
• Build a strong, committed, and collaborative team
• Develop individual team members & their careers
• Conduct annual reviews and PDPs for all direct team members
• Create a culture of accountability & performance
• Drive a focus on quality and continuous improvement
• Plan work, track results and resolve variances

• BS Degree in Food Science is preferred
• Minimum of 5 years of experience in the Food Industry or related industry
• 2 to 3 years in quality supervisory role
• Demonstrated excellence in driving consistently strong profitable sales growth
• Experience working on Quality Assurance
• Strong written and verbal communication and presentation skills
• Strong Microsoft Office skills
• HACCP & PCQI Certified
• SQF, USDA and FDA experience is preferred
• Knowledge of Statistical Process Control, HACCP, Sanitation, and Hygienic design
• Knowledge of Lean Manufacturing concepts and Strong Defect Root Cause Analysis process
• Financial and business acumen

• Self-starter able to conceptualize and drive initiatives forward
• Positive attitude and motivated by contributing to the overall success of the team
• Able to develop strong relationships with internal and external stakeholders
• Creative problem-solving skills
• Strong attention to detail, well organized and able to juggle many projects at once
• Comfortable moving at a fast pace and in ambiguous environments
• Passionate about food
• Willing to address difficult situations head on with patience and respect
• Able to work Monday through Friday 8+ hours per day, 40+ hours per week and weekends during soup season or as needed.