Operations Center Engineering Manager

Job Description

At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

Boeing Commercial Airplanes (BCA) Customer Support is seeking a 787 Operations Center Engineering Manager in Everett, Washington to lead a team that supports customers on a 24x7 basis and operates on a variable shift and rotation schedule. In this role you will be responsible for delivering in-service technical support, fostering a safety culture, supporting high quality deliverables, advocating on behalf of operators with internal/external stakeholders, ensuring optimal team performance, and enhancing customer satisfaction.

You will lead and support a multi-skill team that analyzes airplane data and provides proactive solutions for the customer to keep their airplanes flying. This position entails supporting a team in the actual creation of the solutions by eliminating obstacles and facilitating collaboration across teams to engage a diverse pool of experts to best resolve technical and business issues. Understanding the operational impact of solutions provided by Boeing and connecting the Boeing team with the operator’s situational requirements.

This position will require some domestic and international air travel to integrate with Boeing team members, customers, suppliers, and/or other organizations.

In the Boeing Operations Center, our mission is to Create Lift and Earn Trust!

Position Responsibilities:

• Manage Engineers and Technical personnel in the 24x7 Operations Center that troubleshoot Systems (Avionics, Electrical, Mechanical) issues, provide guidance, and develop inspection and repairs for Operators and Airlines to resolve in-service issues and recover Airplane On Ground (AOG) events.
• Monitors high impact Emergent Issues for Operators and Customers and provides guidance to Mission Directors, Systems Team Leads, Team personnel, and to Operators.
• Requires experience with engineering tools and processes for Boeing commercial airplane models. Develops and executes project and process plans, implements policies and procedures and sets operational goals.
• Requires 787 Airplane knowledge, and proficiency with Boeing maintenance documents:
  My Boeing Fleet , 787 Toolbox, Fault Isolation Manual (FIM), Airplane Maintenance Manual (AMM), Illustrated Parts Data (IPD), Fleet Team Digest (FTD), Service Bulletins (SB), Service Letters (SL), Maintenance Tips (MT), System Schematics.
• Works with functional and business unit management to acquire resources for projects and processes, provides technical management of suppliers and leads process improvements.
• Interfaces directly with external Customers including airlines, Maintenance & Repair Overhaul (MRO) stations, Lessors, etc. to clarify technical requirements and issues.
• Develops and maintains relationships and partnerships with domestic and international Customers, stakeholders, peers, and partners.
• Provides oversight and approval of technical approaches, products, and processes related to in-service issues for Boeing Commercial Airplane owners/operators.
• Embodies the leadership expectations of How We Lead (Manages as a Coach, Career Mentor, and Engineering Business Leader).
• Manages, develops and motivates employees.
• Coaches, counsels, mentors and provides developmental opportunities and job assignments to enhance employee performance and expand capabilities.
• Manages the teams shift schedule to ensure the team has the appropriate coverage to support operator questions and concerns 24x7 by 365
• This position consists of understanding the operational impact of solutions provided by Boeing and connecting the Boeing team with the operator’s situational requirements.
• Engages and empowers employees to make process improvements.
• Manages, develops and motivates employees by modeling Boeing Values and Behaviors.

This position is expected to be 100% onsite. The selected candidate will be required to work on-site at one of the listed location options.

Basic Qualifications (Required Skills/Experience):

• Bachelor of…