Department Computer Support Specialist - Sheriff's Office

Overview

Pierce County Sheriff’s Office is a “full-service agency” that provides law enforcement, jail, court security, and civil processing services to all areas of unincorporated Pierce County.

You will join the IT Unit located at the Sheriff’s Office Soundview Building on 35th and Pacific Avenue in Tacoma, WA. This is not a remote or hybrid position as employees are expected to work from one of the Sheriff's Office locations.

This role provides a broad range of technical support to departmental staff in the Information Technology related areas of desktop support, hardware and network setup, testing, security, inventory, and troubleshooting. The IT Unit is a five-person team who works day shifts, Monday – Friday, in the office and in various locations.

Come join the Pierce County Sheriffu
2019s Office IT Unit!

A career with the Pierce County Sheriff’s Office is your opportunity to make a difference in people’s lives every day as each employee plays a role in supporting our mission to protect life and property, uphold rights, and work in partnership to build strong, safe communities.

This rewarding and vital position provides a broad range of technical support to departmental staff in the Information Technology related areas of desktop support, hardware and network setup, testing, security, inventory, and troubleshooting.

A successful candidate will join the team with the ability to exercise good judgement, collaborate, stay focused during disruptions, provide attention to detail, multi-task, and positively engage with employees in the Office, County and various other agencies. This person will provide excellent customer service to internal and external customers. Must be able to work independently and as a team member to complete IT projects.

A willingness to learn and a desire to help and support your co-workers in a fast-paced environment will be the key to your success.

You will gain a broad knowledge of the department and have access to Linked In Learning to further your growth. You will have the opportunity to learn new and innovative systems and technology supporting law enforcement and corrections.

• Implement and support department technology services to keep the department's computer systems maintained.
• Troubleshoot and resolve various issues related to workstations and related hardware/software on multiple computing platforms. Isolate location or level of failure and remedy per IT standards or work with IT to fix problem.
• Recommend technology solutions based on research, knowledge, and adherence to IT Division standards and documentation.
• Request login account creation, modifications, and removal from central systems such as Active Directory, email, financial systems, and SUN. Assist department staff with resetting and changing their account passwords.
• Set-up and issue PC's, laptops, and other hardware to department staff following IT Division standards.
• Upgrade software and apply patches as required. Test software applications. Research and implement software solutions.
• Set-up project timelines/plans in conjunction with other departmental staff.
• Maintain inventory of computer equipment and supplies.
• Develop and provide user training for departmental staff.

Click on Department Computer Support Specialist 2 for a classification/job description with a more detailed list of essential functions, competencies, physical demands and working conditions/environment.

MINIMUM REQUIREMENTS TO APPLY:

• A Bachelor's degree in computer science, data processing, education, business or public administration, engineering, or related field AND
• Two or more years of information technology applications and systems experience is required.
• Additional education or experience may substitute for the recruiting requirements.
• United States citizenship, lawful permanent resident or DACA recipient, and the ability to speak, read and write the English language as required by RCW 41.14.100.
• Ability to successfully complete a Pierce County…