IT Technician

Position: IT Technician I
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IT Technician I page is loaded## IT Technician Iremote type:
Sur place locations:
Everett, Washington time type:
Temps pleinposted on:
Publié il y a 2 jour(s) job requisition :
R102257
** Votre nouvelle entreprise !
** Chez Altasciences, nous travaillons tous à l'unisson pour contribuer à la découverte, au développement et à la fabrication de nouvelles thérapies médicamenteuses afin qu'elles parviennent plus rapidement aux personnes qui en ont besoin.  Quel que soit votre rôle, nous jouons tous un rôle important et vous aurez un impact significatif sur la santé et le bien-être des personnes dans le monde entier.

En respectant nos valeurs de développement du personnel, d'orientation client, de qualité et d'excellence, de respect et d'intégrité, nous cherchons à favoriser un environnement de travail passionné et collaboratif et nous sommes à la recherche de personnes talentueuses et enthousiastes, comme vous, pour rejoindre notre équipe en pleine croissance ! Que vous soyez un récent diplômé de l'université ou à la recherche de votre prochaine opportunité de carrière, il est temps de découvrir votre avenir chez Altasciences.

Nous sommes meilleurs ensemble et c'est ensemble que nous sommes Altasciences.
** About the Role
** The IT Technician I is responsible for providing first level support to Altasciences' users in their usage of the tools provided by the Altasciences IT department such as computers, telephones, software, laptops, mobile phones, etc. The IT Technician I responds to and tracks user requests and solutions via an automated Helpdesk System.
** What You'll Do Here
*** The computer technician provides accurate and creative solutions to user problems;
* Enhance and develop quality support methods and communication skills through coaching feedback;
* Assist in the resolution of user and support issues among company sites to ensure timely distribution of knowledge and positive impact on user satisfaction;
* Research, resolve, and respond to questions received via phone calls, emails in a timely manner;
* Participate in team projects that enhance the quality or efficiency of Helpdesk support;
* Through the Helpdesk system, log calls and document the issue, the communication and the solution of the incident;
* To identify recurrent problems, and help users to resolve them;
* To troubleshooting problems encountered by staff members, user account, email and user profiles creation / management;
* To prepare computers, following the procedure in place for delivery to employees, loading them with the appropriate software and operating system;
* To suggest improvements and upgrades to hardware and software;
* To write training manuals and or train user in the proper use of hardware and software;
** What You'll Need to Succeed
*** Ideally a College degree in an IT-related program. Pertinent experience may be considered in lieu.
* Demonstrated technical skills, with the ability to learn new equipment and procedures quickly.
* Excellent customer service skills.
* Excellent organizational and time-management skills.
* Excellent diagnostic and problem-solving skills.
* Ability to effectively prioritize tasks.
* Able to work independently under tight deadlines and as part of a team
* ** Software and technology:
*** Basic to Intermediate knowledge in the configuration/installation/troubleshooting of Windows 7, 10, 11
* Basic to Intermediate knowledge of Cisco phone systems
* Basic to Intermediate knowledge of Office 365 administration
* Basic to Intermediate knowledge in PC, laptop and portable hardware troubleshooting;
* Basic to Intermediate knowledge in printers, protocols DHCP, DNS, TCP/IP, Active Directory, Terminal Services, Workspace ONE Mobile Device Management, Windows Deployment Services WDS, Antivirus software;
* Basic to intermediate knowledge in mobile smartphones, iPhone, Android, Blackberry;
* Basic knowledge in VPN, Windows Server.
** What We Offer
** The hourly range estimated for this position is $22.17 - $31.03. Please note they vary within the range based on factors including, but not limited to, prior relevant experience, skills,…