PC Support Technician

Job Description

Our client is looking for a Desktop Support Technician who will troubleshoot hardware (laptops, PCs, peripherals) and software (Windows/Office) for end‑users. Successful candidates will be expected to follow established documented processes, perform software and hardware break/fix. This includes disconnecting computing equipment and networking equipment during factory changes as well as helping customers via phone, in person and remotely. Occasional travel to different local sites.

This position requires a heavy amount of walking (steel‑toed boots will be required and provided). This position is part of a team supporting our customer 24X7 with multiple shifts, responding to tasks associated to SLA/SLO (Service Level) agreements.

The client has a number of areas that require 24 hour x 7 day a week support, as well as some additional services that are beyond the base services in this statement of work; these requirements may vary by location due to the complexity of the facility, need for immediate response to service calls, and required support outside of standard hours of operation.

This additional level of support is defined as best effort (where SLA's/SLO's are not predefined) support provided by dedicated, on‑site TEKsystems staff based upon workload at the time of the request and access to available parts.

• Primary Responsibility – Perform onsite troubleshooting, repairs and upgrades for client hardware and software resolution.
• Provide Installation, Moves, Additions, Changes, and Dispose Activities upon request.
• Perform hands‑on and in‑depth troubleshooting and associated repairs of failed client hardware and software.
• Perform thorough documentation of all service activities.
• Meet all success‑measuring benchmarks (customer services, SLO / SLA's, etc …).

• Mobile Devices (Phones, Wearable, etc.)
• Proactive Issue Identification and Resolution
• Ad‑hoc Activities
• Line Moves
• L1/Hot Hands for All Manufacturing/Factory Areas
• IMACD (Install/Move/Add/Change/Deployment) Activities
• Testing and Finalizing for Builds
• Installation of patches and upgrades
• Installation of customer approved software upon request
• Training Support
• Cable/Lock Management
• Cart Retrofit/Support
• Audit/Inventory Management
• Manufacturing Technician Orientation
• Wireless Suitcase and Wireless Workgroup Bridge Deployment
• Battery Runs
• Security Compliance Support (e.g. Emergent & Monthly Patching, McAfee updates)
• General Maintenance (e.g. Vacuuming/Dusting out Computers, Disk Space & Profile Cleanup)

• Excessive walking – inclement weather possibility
• Steel‑toe shoes required
• Valid Driver's License and own transportation needed
• Must be able to lift 35 lbs.

• Hardware, CompTIA A+, troubleshooting, customer service
• A+ Certification required (or equivalent hands‑on experience of 2 years full‑time, hardware maintenance)
• Net+ Certification recommended
• Experience troubleshooting and repairing basic networking issues
• Demonstrate good customer service skills
• Ability to work independently and manage time to complete tasks
• Advanced hands‑on experience troubleshooting & repairing client hardware.
• Strong communication skills; both verbal and written.
• 3+ years of relevant experience or equivalent combination of education and work experience.
• Some shifts may require one weekend day.
• Pass security and drug testing.
• Must pass background check.

Entry Level. We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This temporary role may be eligible for the following:

• Medical, dental & vision
• Criticial Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee…