Patient Care Coordinator

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities.

Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start  
** Caring. Connecting. Growing together.*
* The Patient Care Coordinator functions as an integral member of the team and is the first point of contact for all people inquiring about the provider's practice. The primary role is to organize the practice's daily activities and paperwork.  
** Patient Care Coordinator
** is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes. Supports the teams in meeting financial, clinical and service goals

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* Working Hours:

** Monday - Friday from 8:00 am to 5:00 pm

** Location** : 1717 13th Street, Everett, WA 98201

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* Primary Responsibilities:

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* + Greet customers into practice and provide instruction and/or direction as necessary both on the phone and in person

+ Ensure all locations are welcoming and adhere to brand guidelines

+ Obtain accurate and updated patient information, such as name, address, insurance information

+ Assist patients with the check in and check out process; review each patient's chart prior to appointment

+ Collect and upload insurance cards and identification and perform insurance verification on the date of service

+ Assist with onboarding new patients, help patient's access patient portal, prepare and confirm completion of paperwork, ensure consents and insurance verification are complete

+ Obtain patient signatures for required documents

+ Answer incoming calls and return voicemails timely, respond to patient questions and triage incoming requests to appropriate departments

+ Assist in updating and/or schedule existing patient appointments and internal referrals with providers

+ Process payments for co-pays, deductibles, co-insurance, self-pay, and missed appointments fees

+ Obtain accurate and updated patient information, such as name, address, insurance information

+ Upload a valid Government issued state  patient and patient insurance cards

+ Schedule and coordinate all patient appointments as directed

+ Maintain an organized and clean work area, free of clutter

+ Prepare all documentation and records with accuracy as directed or necessary for the patient's care

+ Meet or exceed the performance measures established by the Practice Management Dept.

+ Follow established policy and procedures related to the position

+ Participate and contribute to a team-based environment

+ Maintain a team supportive attendance record

+ Understand and deliver quality customer service that is consistent with Optum's efforts in becoming a High-Performance Organization

+ Follow OSHA/WISHA (including usage of PPE) guidelines

+ Follow HIPAA regulations

+ Adapt and perform effectively in a continuously changing environment, and in occasional difficult situations

+ Performs other duties as assigned

** What are the reasons to consider working for United Health Group?  Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:*
* + Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays

+ Medical Plan options along with participation in a Health Spending Account or a Health Saving account

+ Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage

+ 401(k) Savings Plan, Employee Stock Purchase Plan

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Education Reimbursement

+ Employee Discounts

+ Employee Assistance Program

+ Employee Referral Bonus Program

+ Voluntary Benefits (pet…