Patient Care Team Leader; WA; _Health Center

Posted Tuesday, January 13, 2026 at 11:00 AM

Why Planned Parenthood?

Working at Planned Parenthood Great Northwest, Hawai’i, Alaska, Indiana, Kentucky is more than a job. It provides the opportunity to contribute to our powerful mission and perform meaningful work.

In healthcare services, this means a commitment to providing the absolute best in patient care and education. Our exceptional health center staff drives our mission forward by upholding our acclaimed customer service & confidentiality standards, and working to create a safe, judgement-free space for anyone seeking Planned Parenthood services.

About our Patient Care Team Lead position

Under the supervision and direction of the health center manager, monitors and improves patient flow while providing support to patients and co-workers. Performs, with accuracy and timeliness, a variety of clinical and administrative tasks in different areas of the health center.

What will you be doing!

Monitoring and making corrections to ensure efficient patent flow and overall health center efficiency. Serving as a knowledgeable resource to co-workers and keeps the health center manager informed through active problem solving and reporting. Responding to patient requests and coordinating services. Answering questions, providing patient education and referrals. Providing excellent customer service to patients and co-workers. Ensuring exam rooms are prepared.

Performing all front and back-office responsibilities as required by the health center.

Key Responsibilities:

Monitoring patient flow in both front and back office and assists in the immediate correction of health center flow issues. Facilitates solutions and improvements to decrease patient wait time and improve efficiency.

Collaborating with health center managers and clinician(s) to maximize efficiency in the health center and minimize patient wait times; makes recommendations about changes to policies and procedures in the health center.

Serving as a knowledgeable resource for staff and volunteers on health center operations and organization’s policies and procedures and actively seeks to ensure compliance.

Monitoring and maintaining supply inventory by checking stock to determine inventory level; anticipates needed supplies; assists health center manager with inventory management.

Supporting the health center team by proactively communicating about center needs, correcting irregularities in service provision and facilitating problem-solving among team members; documents and communications activities and outcomes.

Participating in the revenue cycle by maintaining patient accounts; obtaining, recording and updating financial information at appropriate intervals; recording and collecting patient payments and following organizational guidelines to improve collections and minimize uncompensated care

Keeping health center manager informed by reviewing, analyzing, problem solving, and reporting activities of the health center in the absence of the health center manager.

Collecting and accurately charting information pertaining to patient visits, including vitals; in-office lab tests and procedures and information received from patients

Performing tasks in the back office including, but not limited to preparing exam rooms; rooming patients; assisting the clinician; performing lab tests; ordering and maintaining supplies; maintaining logs and manuals

Demonstrating competency in performing trans-vaginal and abdominal ultrasounds

Performing all lab tests, collection and packaging of lab specimens in compliance with the organization, lab and state policies/procedures

Demonstrating sufficient competency with trans-vaginal and abdominal ultrasounds so as to be capable of precepting staff who are still building skills; this includes observing and coaching on best practices

Serving as an assistant and support person to licensed staff members during procedures including abortion (surgical and medication) vasectomy, colposcopy, LEEP, HTS, and other procedures performed at PPGNHAIK.

Minimum Qualifications:

High school diploma or equivalent

Preferred Qualifications:

One- or…