Receptionist/Front Desk
Job in
Everett, Snohomish County, Washington, 98213, USA
Listing for:
Cambridge Health Alliance
Seasonal/Temporary
position
Listed on 2026-01-01
Job specializations:
-
Healthcare
Medical Receptionist, Healthcare Administration
Job Description & How to Apply Below
Location:
Everett
Work Days: Monday-Friday 10 hour day shifts
Category: Clerical and Administrative Support
Department: Peri=Op
Job Type: Temporary
Work Shift: Various Shifts
Hours/Week: 40.00
Union Name: Non Union
Are you starting out in healthcare or looking for a career change? If you are looking to make a difference CHA’s temporary staffing department may have a role for you. We offer flexible schedules, varied assignments, competitive pay, and health insurance. Come join an organization where your contribution is valued and continuous learning is part of your day.
Cambridge Health Alliance’s experienced General Surgery team has performed thousands of procedures at some of Boston’s finest teaching hospitals. Today, we have recruited highly‑regarded surgeons and are able to provide state‑of‑the‑art care in our operating rooms. The department has grown significantly adding skilled surgeons who bring specialized care to our communities. Our most recent initiatives include a minimally invasive surgery program, hepatobiliary and pancreatic program, and multidisciplinary breast center.
All of our general surgeons handle routine cases as well as more complex procedures. Whenever possible, we use minimally invasive techniques to reduce the discomfort and recovery time of surgery. Many procedures can now be done on an outpatient basis with patients going home the same day.
Summary:
Performs a wide range of administrative and support functions for the department. Acts as the link between the health provider, the patient, and other Alliance departments, outside service agencies and consulting providers. Serves as a primary point of contact for patients and visitors in an outpatient unit and provides excellent customer service through clear communication.
Responsibilities:
Appointment Scheduling Component
Follows CHA appointment scheduling policies and protocolsFollows special scheduling guidelines such as scheduling for proceduresSchedules new and follow‑up appointments for patients within an appropriate time frame.Collects complete appointment information to identify patient and reason for appointmentPlaces reminder calls to patients as directedNotifies patients of schedule/appointment changes in a timely manner.Supports team based care with asynchronous activities including responding to MyChart and in‑basket messages within scopeMonitors EPIC staff message in‑basket as well as CHA email.Supports collection of medical records needed for new and established patient appointmentsRegistration/Reception Component
Follows CHA registration policies and protocolsCompletes computer registration thoroughly and accurately according to protocol.Prepares appropriately for computer downtime.Greets patients and visitors. Contributes to presenting the clinic/department in a positive manner.Checks in patient for appointment upon arrival and verifies insurance coverageAttaches and verifies referrals for upcoming scheduled appointments in EMRAt registration, distributes appropriate screening forms and paperwork to patientsRoutes patient billing questions to the appropriate department.Collects co‑payments. Provides patients with accurate receipts and prepares co‑payments for deposit.Assists patients with transportation needs.Monitors patients and visitors entering, waiting, and leaving the practice. Facilitates timely flow and proactively solves flow issues (i.e., early or late patient, late provider, etc.) Acts as liaison between patient and practice staff to ensure optimal flow and service delivery.Follows CHA policies and protocols to identify patients with an urgent condition who require a warm handoff to a nurse.Follow up on no‑show patientsTelephone Reception Component
Answers telephones promptly and courteouslyClearly identifies proper name of site and self.Directs all calls to appropriate staff and contacts providers as needed utilizing established call routing guidelinesFollows CHA policies and protocols to identify patients with an urgent condition who require a warm handoff to a nurseManages incoming calls by determining urgency before placing on hold.Maintains patient confidentiality at all times.Takes messages…
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