Supervisor, Access Network Engineering

Everett, United States | Posted on 12/10/2025

We're building the fiber network you deserve. Consistently fast, refreshingly straightforward and giving you control. From our home base in Kirkland, Washington, we're connecting over one million homes and businesses across the states we serve with fiber internet that works the way it should. No gimmicks, no gotchas. Internet shouldn’t get in the way of life: it should make it better.

Position Title: Supervisor, Access Network Engineer

Base Salary: $86,792 to $135,117 annually DOE

Benefits: Medical, dental, vision, 401k, flexible spending account, paid sick leave and paid time off, parental leave, quarterly performance bonus, training, career growth and education reimbursement programs.

At Ziply Fiber, our mission is to elevate the connected lives of our communities every day. We are delivering the fastest home internet in the Northwest, with a focus on areas traditionally underserved by mainstream internet companies. And as our state‑of‑the‑art fiber network expands in WA, OR,  MT, so does our need for team members who can help us grow and realize our goals.

We may be building internet, but we are reaching real people. We strive to build relationships and provide customers and communities with refreshingly great experiences.

We emphasize our values in all our interactions:

• Genuinely Caring: Our customers and colleagues are people, and quite possibly our neighbors. We put ourselves in their shoes and give them our full attention.
• Empowering You: We empower our customers to choose the products that best meet their needs, and we support our employees to implement solutions that elevate the experiences of our customers and coworkers.
• Innovation and Improvement: We always look for ways to make the experiences of our customers – and each other – better.
• Earning Your Trust: We earn trust by communicating simply and transparently as real people, not as a corporation.

The Supervisor of Access Network Engineering will be a key part of the Engineering team responsible for the management and leadership of a multi-location team of corporate Access Network Engineering Specialists tasked with the day‑to‑day engineering and smooth operations of the PON, DSL and Fixed Wireless Access technologies, along with the associated Customer Premise Equipment (CPE), including ONTs, DSL Modems, Residential Gateways, WIFI Routers, Extenders, ATAs and Fixed Wireless CPEs.

The Essential Duties and Responsibilities listed below are a range of duties performed by the employee and not intended to reflect all duties performed:

• Manage and motivate all members of the Access Network Engineering team.
• Develop and foster an atmosphere that promotes teamwork, both within the department and across other departments.

• Responsible for the day‑to‑day engineering of the PON, DSL and Fixed Wireless Access technologies, along with their associated CPEs.
• Work in conjunction with the Call Centers and NOC to ensure that Access network issues and outages are identified, isolated, mitigated and documented efficiently so that future similar types of issues and outages can be prevented.
• Manage all Access network equipment vendor interactions, including support contracts management, CPE inventory management, software and hardware updates and evolution.

• Perform other duties as required to support the business and evolving organization.
• High school diploma or GED.
• Bachelor’s degree in a related field and/or equivalent experience.

• Minimum of five (5) years of engineering experience, with a specific focus on access related experience.
• Demonstrated leadership skills with the ability to mentor and lead others.
• Hands‑on experience with PON equipment (Adtran, Arris, Calix and Nokia), DSL equipment (Adtran, Fujitsu, Nokia), and Fixed Wireless networks.
• Proficiency in network monitoring (capacity, performance, ports utilization), provisioning, activation, and network fault management for PON, DSL, and Fixed Wireless network equipment.
• Extensive technical knowledge of ACS/EMS,…