Account Collections Specialist

About Us:

For over 30 years, Sentry Credit has been a staple of the Everett community. In 2025, we began our most exciting chapter yet by joining the TrueML family. Now, our story continues as we continue to revolutionize debt resolution.

By combining Sentry's local legacy with TrueML's innovative, empathy-driven approach, we've retired aggressive, old-school tactics in favor of a modern, helpful consumer experience. We are currently expanding our Account Collectionsteam and looking for motivated individuals who value respect as much as results.

What You'll Do:

• Drive Consumer Engagement: Manage high-volume inbound and outbound calls, utilizing negotiation tactics to establish fair payment plans
• Maintain Accurate Records: Document all communications and account activities across multiple digital channels
• Resolve Issues: Investigate billing discrepancies and resolve disputes
• Collaborate for Success: Contribute to a dynamic call center culture by joining a team that's constantly finding new ways to help consumers achieve financial stability
• Master Multi-System Navigation: Toggle between various software platforms and screens to provide real-time updates and efficient service

Who You Are:

• An Exceptional Communicator: You possess excellent verbal and written communication skills
• Tech-Savvy & Multitasking Pro: You're comfortable navigating multiple systems and screens simultaneously in a fast-paced environment
• Solution-Oriented: You look past the surface of a "no" to find a "how."
• Results-Driven: You're a goal-oriented self-starter with a competitive mindset and a drive to succeed
• Resilient & Composed: You remain calm under pressure, handle rejection with grace, and maintain a professional demeanor in challenging situations
• Meticulously Organized: You have an eye for detail and the ability to manage your time and tasks efficiently
• Positive & Adaptable: You bring a strong work ethic to the team and can pivot easily as priorities change

Why You'll Stay:

• Work-Life Balance: Enjoy a consistent Monday-Friday schedule with no weekends required
• Competitive Culture: Thrive in a supportive team environment that rewards your "win" while maintaining a collaborative spirit
• Recognition & Rewards: Participate in fun monthly contests, performance-based incentives, and team-building events
• Comprehensive Benefits: Access a full package including Medical, Dental, and Vision insurance, along with a 401(k) plan
• Generous Time Off: Recharge with paid vacation and personal time off (PTO)
• Career Pathing: Build a long-term career with opportunities for growth within the collections and Fintech industry

Qualifications & Experience:

• Needed: High school diploma or GED, and a high sense of ownership, resilience, and dependability
• Preferred: Experience in 3rd-party collections
• Encouraged to Apply: Candidates with strong backgrounds in Customer Service or Sales who are looking to transition their skills

$21 - $24 an hour

In addition to monthly contests & various incentives (individual and/or team) those on our 3rd Party Collector Team also earn COMMISSION (UNCAPPED) in addition to their hourly pay! While commissions are not guaranteed, our top earners have historically made $2,000 to 3,000 (or more) per month!


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