Senior Service Coordinator

Position Title

Senior Service Coordinator

Non-Exempt, Full-Time
Monday to Friday, 8:00 AM to 4:30 PM

Are you energized by fast-paced environments, detailed work, and delivering an exceptional customer experience every time?

The Senior Customer Service Coordinator is a vital member of our customer operations team. In this role, you’ll oversee e‑commerce order processing, manage high‑volume customer communications, and support custom product orders with precision and efficiency. You’ll ensure every order moves seamlessly from entry to delivery—accurately, on time, and aligned with customer expectations.

If you’re detail-oriented, confident working in CRM and ERP systems, and enjoy balancing customer interaction with operational execution, this is a role where you can truly make an impact.

• $30.00 to $31.00 an hour (depending on level of experience)
• Comprehensive benefits include Medical, Dental, and Vision Insurance
• Various voluntary insurance benefits including short‑term disability, life & accidental injury, critical illness, accident
• 401(k) Retirement Plan with employer match
• Eligible to participate in company bonus program
• Paid Time Off:
  Accrue up to 120 hours per year
• 7 paid holidays plus 1 floating holiday
• Opportunities for career advancement

• Process and execute e‑commerce customer orders accurately using CRM and ERP systems
• Manage shared customer inbox communications with speed, clarity, and professionalism
• Monitor order status and proactively provide updates to customers
• Handle shipping inquiries, tracking updates, and order follow‑ups
• Create and enter custom SKU items (primarily design modifications to existing products)
• Ensure custom orders meet exact customer specifications and internal standards
• Conduct daily Work‑in‑Progress (WIP) review and take action to maintain workflow efficiency
• Work with the team on special initiatives, VIP, and high‑priority, high‑visibility projects
• Collaborate cross‑functionally with sales, production, and operations teams
• Track weekly goals and performance metrics to meet department expectations
• Assist with routine reporting and administrative support as needed

• High school diploma or GED
• Minimum 3 years of customer service experience
• Experience working with CRM software and ERP systems
• Strong written and verbal communication skills
• Proven ability to manage multiple priorities and meet deadlines
• High attention to detail and accuracy in order entry and data management
• Proficiency with Microsoft Office or similar productivity tools

• Bachelor’s degree in Business Administration, Communications, Supply Chain Management, Operations Management, or a related field preferred
• Experience in e‑commerce order processing, order management, or inside sales support
• Familiarity with CRM systems, ERP systems, and shipping/fulfillment workflows
• Experience supporting product customization

Come be a part of the #1 FASTSIGNS location globally, right here in Everett! We are an employee‑rewarding, growing organization that is winning nationally in the world of signs and graphics. We believe a team like ours can sincerely improve the lives of our employees and our customers—our purpose is to “improve life, together.”

We deliver visual communication solutions—merging the functional with the creative. We are manufacturing pros and production artists, handling the complexity of technology and color while obsessing over the basics of good process and loving people. We have big plans to continue to be an eyebrow‑raising, inventive, growing company and we can’t do it without the best people and team. We are looking for a passionate co‑worker, great communicator, and an excellent person to be a critical part of our team;

someone special to take REALLY good care of our craft and customer.

• Communication (the key to our success)
• Performance (help us grow as individuals and as an organization)
• Kindness (a place where everyone can thrive)

We’ve built something special; perhaps you can be part of it.

The Company is an Equal Opportunity Employer, drug‑free workplace, and complies with ADA regulations as applicable.