Emergency Dispatcher​/Trainee Dispatcher

Overview

Are you good at multi-tasking and working under pressure? Does working in a “state of the art” modern facility with multiple systems and monitors or displays sound exciting? Are you interested in a job where no two days are the same? Are you looking for stable full-time employment with a defined retirement plan (pension)? Then join us and answer the call as a 9-1-1 Emergency Dispatcher where Help Starts Here!

Join us in making a difference in our community – one call at a time!

Have you thrived in a fast-paced retail or customer service job?

Have you worked behind a busy coffee bar, handled long lines, supported customers, or kept calm during the holiday rush at a retail store?

If so, you may already have the skills to succeed as a 9-1-1 Emergency Dispatcher.

Dispatchers are professional multitaskers — and some of our most successful team members come from high-volume service environments where staying calm, focused, and customer-centered is part of everyday work.

If you’re ready to take those skills into a meaningful public safety career, we invite you to answer the call — where Help Starts Here!

We are a forward-thinking public safety agency located just North of Seattle, in the beautiful Pacific Northwest. We are grateful to be surrounded by mountains, water, city life, and an abundance of outdoor recreation and cultural activities. People who work here are dedicated to serving our community and making a positive, meaningful impact. By joining our team, you’ll have the satisfaction of knowing your work directly benefits the safety and wellbeing of our community of over 800,000 Snohomish County residents.

We are seeking individuals that have a desire to be a part of our public safety community and provide the help during emergency needs.

• Make a Difference: You’ll play a crucial role in emergency response, helping people in urgent situations, ensuring their safety and the safety of First Responders arriving on scene.
• Career Growth Opportunities: Start your career in public safety with pathways for advancement. Continuous training and mentorship provided.
• Wellness Program: Access to mental health resources, on-site wellness room (gym) for physical wellness, and other wellness initiatives to support your overall well-being and work-life balance.
• Technology: We are a state-of-the-art Dispatch Center, committed to leveraging technology and AI to enhance our services to our community.
• Stable full-time employment with a defined benefit retirement plan. We aren’t going anywhere!

If you’ve ever:

• Managed multiple customer needs at once
• Stayed professional during stressful interactions
• Communicated clearly over noise and distractions
• Worked quickly while using multiple systems
• Stayed calm when things got busy

…then you already have the foundation for dispatch work.

As a Dispatcher, you’ll use those same strengths to help people during emergencies.

Snohomish County 911 offers an attractive compensation and benefits package that includes:

• Generous paid time-off starting with 192 hours of PTO (accrued per year and pro-rated the first year).
• Holidays –13 recognized holidays per year with an additional longevity holiday for employees who reach ten (10) years longevity or more. Employees will accrue eight (8) hours of PTO for each holiday that they are in a paid status. Additional PTO hours accrued for employees who work between the hours of 3pm on December 31 and 3am January 1 and / or 3pm July 4 and 3am July 5.
• Pay: $34.84 per hour on day one of training, with union negotiated increases.
• Benefit plans - Medical plans through Regence (PPO) OR Kaiser Permanente (HMO). Dental through Delta Dental. Vision through VSP. Employer paid life insurance and long-term disability.
• Employee Assistance Programs –Access to two EAPs through Association of Washington Cities and Public Safety EAP.
• WA State Public Safety Employees Retirement System (PSERS), Deferred Compensation contribution, matched by employer (shown below):

• Pension Plan - Vested in PSERS after 5 years of employment
• Deferred Compensation - Employees will receive a 3.5%…