Teller, Customer Service​/HelpDesk

Overview

Is it surprising to hear that a financial institution of 1.5 million members and over $30 billion in managed assets says that success comes from focusing on people, not profits? Our “people helping people” philosophy has guided us since 1935, driving our commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose-driven organization where your work makes a real difference.

With business and technology transformation on the horizon, there’s never been a better time to be part of BECU.

Pay The Target Pay Range for this position is $21.65-$24.23 hourly. The full Pay Range is $21.65-$28.65 hourly. Compensation decisions consider relevant job-related skills, experience, and education or training. Offers will reflect individual qualifications. In addition to salary, compensation incentives are available; incentives are performance-based and targets vary by role.

Benefits 401(k) company match (up to 3%), 4% annual contribution to your 401(k) by BECU, medical/dental/vision (family coverage as applicable), PTO program + exchange program, tuition reimbursement, and volunteer time off with donation match.

Impact You ll Make The Teller role provides quality service to members. With excellent member service skills and knowledge of credit union policies and procedures, you will ensure teller transactions are conducted accurately, professionally, and in a timely manner, positively impacting the member banking experience.

What You ll Do

• Member Advantage Program:
  Ensure every interaction reflects our commitment to exceptional service and values.
• Information Protection Program:
  Uphold high standards of performance and information security in all aspects of the role.
• Member Services:
  Address member needs promptly and effectively, resolving concerns or complaints with care.
• Assisting the community with financial wellness: support financial education programs or access to financial planning resources.

We believe in fair and equitable pay. The listed ranges reflect internal equity and market competitiveness. Offers are made within the range based on experience, skills, and alignment with internal compensation. Starting pay typically does not exceed the range midpoint.

Location Position located at Everett Financial Center. Training will also occur at Tukwila Financial Center and is required.

Training Schedule (First 5 Weeks)

• Monday to Friday: 9:00 AM – 5:45 PM (Paid Training)

Regular Schedule (After Training)

• Monday to Friday: 8:00 AM – 6:30 PM
• Rotational Saturdays: 8:45 AM – 1:30 PM

Minimum Qualifications

• Typically requires a High School Diploma or GED, and 1 year of customer service or relevant experience.
• Minimum of one year of customer service experience.

Desired Qualifications

• Teller or cash handling experience.
• Strong attention to detail and accuracy in handling transactions.
• Experience promoting and selling financial products or services.
• Knowledge of regulatory requirements related to financial transactions.
• Successful completion of in-house teller training program.
• Proficient math skills for accurate processing of account transactions.
• Ability to multitask and communicate effectively (verbal and written).
• Ability to work independently and as part of a team, using discretion and sound judgment.
• Additional hours as necessary to accomplish objectives.

BECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.