Account Manager - Sales

Position Title

Account Manager - Sales

Non-Exempt, Full-Time, Remote/Hybrid;
Monday to Friday, 8:00 AM to 4:30 PM

At Fast Signs Everett, Lancaster, York, we don't just sell – we solve, support, and spark long-term relationships. We’re searching for an Account Manager to join our rockstar sales team and help keep our clients smiling, engaged, and coming back for more.

• Starting Wage: $29.36 per hour + commission eligibility
• Comprehensive benefits:
  Medical, Dental, Vision
• Additional voluntary insurance: short-term disability, life, critical illness, accident
• 401(k) Retirement Plan with employer match
• Paid Time Off: accumulate up to 120 hours per year
• 7 paid holidays plus 1 floating holiday
• Opportunities for career advancement

• Manage assigned client accounts daily by handling information requests, coordinating orders, and addressing customer needs.
• Serve as the primary point of contact for clients and maintain strong, ongoing relationships.
• Build deep customer partnerships by understanding each client’s objectives and priorities.
• Resolve customer issues, complaints, and conflicts in a timely, professional manner.
• Manage a portfolio of accounts to support long‑term success and client retention.
• Present and promote our full suite of products and services to new and existing customers.
• Set, track, and support sales account targets aligned with company objectives.
• Monitor sales performance metrics, including quarterly results and annual forecasts.
• Identify opportunities for growth and recommend actions to improve sales performance.
• Work closely with internal teams to ensure a seamless customer experience and consistent service delivery.
• Maintain accurate and up‑to‑date client activity and communication records.
• Provide backup support for team coverage as needed to ensure continuity of service.
• Perform other duties as assigned.

• A relationship builder who thrives on supporting clients and keeping accounts running smoothly.
• A confident communicator with strong written, verbal, and presentation skills.
• A solution‑oriented problem solver who can handle customer concerns with speed and professionalism.
• Organized, detail‑driven, and comfortable managing multiple priorities in a fast‑paced environment.
• A team player who can also work independently and take ownership of results.

• Associate’s degree (or equivalent experience) in Business Administration or related field.
• 3+ years of relevant experience in account management, client services, customer support, customer success, or related role.
• Strong customer service, communication, and relationship management skills.
• Proven ability to meet deadlines with strong organization, time management, and attention to detail.
• Strong analytical, problem‑solving, and conflict resolution skills.
• Experience with administrative processes including managing electronic files, data, and records.
• Proficiency with Microsoft Office Suite (Excel, Outlook, Word, PowerPoint) and CRM software or similar tools.

• Bachelor’s degree (or equivalent additional experience).
• Experience managing a portfolio of accounts to support retention and long‑term growth.
• Familiarity with sales targets, forecasting, reporting, and tracking performance metrics.

Come be a part of the #1 FASTSIGNS location globally, right here in Everett! We are an employee‑rewarding, growing organization that is winning nationally in the world of signs and graphics. We deliver visual communication solutions and are committed to a culture of communication, performance, and kindness.

The Company is an Equal Opportunity Employer, drug‑free workplace, and complies with ADA regulations as applicable.