Consumer Sales Trainer

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Base Salary: $56,250 to $93,750 annually DOE

Benefits: Medical, dental, vision, 401(k), flexible spending account, paid sick leave, paid time off, parental leave, quarterly performance bonus, training, career growth, education reimbursement programs.

Ziply Fiber is a local internet service provider dedicated to elevating the connected lives of the communities we serve. We offer the fastest home internet in the nation, a refreshingly great customer experience, and affordable plans that put customers in charge.

As our state‑of‑the‑art fiber network expands, so does our need for team members who can help us grow and realize our goals.

Company Values:

• Genuinely Caring:
  We treat customers and colleagues like neighbors, with empathy and full attention.
• Empowering You:
  We help customers choose what is best for them, and we support employees in implementing new ideas and solutions.
• Innovation and Improvement:
  We constantly seek ways to improve how we serve customers and each other.
• Earning Your Trust:
  We build trust through clear, honest, human communication.

The Consumer Sales Trainer will oversee the implementation, scheduling, teaching, training delivery, learning assessment, and performance progress of all aspects of the Consumer Sales personnel. Position located in Western Washington, Eastern Washington, Northern Oregon, or Coeur d’Alene, y remote, may travel to a local office up to 15% of the time.

• Training Program Development & Implementation:
  • Develop and implement training strategy, program and curriculum for the sales organization that increases the Direct Sales team’s productivity and performance.
  • Launch all Residential product training, including new products, existing products, and related pricing.
  • Condense complex and technical content into an effective sales‑focused framework concerning course development and execution.
• Training Delivery & Facilitation:
  • Facilitate sales training including scripting, time management, sales efficiency and increase in close rates.
  • Deliver blended learning model to include both face‑to‑face and virtual classroom‑based learning.
  • Partner with internal subject matter experts to meet Sales enablement needs of billing performance, software and support, routing tools and order entry.
• Performance Coaching & Measurement:
  • Observe team member performance on calls and client communication and provide ongoing coaching, mentoring, and documentation for continual sales performance improvement.
  • Establish and maintain formal and informal key performance indicators to track effectiveness of sales training program and initiatives.
• Other Duties:
  • Performs other duties as required to support the business and evolving organization.

• High school diploma or GED.
• Bachelor’s degree in related field or equivalent professional experience in sales training and development.
• Minimum of two (2) years’ experience in sales training and development, including curriculum design and facilitation.
• Minimum of one (1) year of proven success in a consumer‑facing sales role, such as call center, door‑to‑door (D2D), or multi‑dwelling unit (MDU) account management.
• Proven leadership experience in managing and delivering sales training programs within fast‑growing organizations.
• Ability to create and maintain an engaging, motivating learning environment that drives performance and development.
• Fluency in Microsoft productivity tools such as Microsoft Office and Windows.

• Experience in telecommunications or similar industry.
• Experience with ADDIE and Agile frameworks.

• Facilitation of training for various group sizes, both in‑person and virtually, across a diverse audience.
• Strong verbal and written communication, attention to detail, and organizational skills.
• Ability to develop and manage training programs and projects in a collaborative team environment.
• Ability to establish and maintain cooperative working relationships.
• Ability to explain complex information and instructions in a clear and concise manner.
• Ability to multi‑task and collaborate…