Limousine Dispatcher

Job Description

Hourly Pay: $31.70-$31.70

will manage all aspects of parking and transportation operations at the property. Specific areas of responsibility for both team member and guest transportation coordination include, but are not limited to: on-site and off-site parking; shuttle services between the property and remote parking locations; coordination of express and community motor coach services; MBTA train and bus service, water transit; ride share and taxi programs;

traffic easing and communication; airport related transfers; operation of the vehicle/limo department; and coordination of all transportation related communication.

• Ensures all Encore Boston Harbor core values and property and department standards are implemented and applied.
• Ensures the execution of short-and long-term departmental goals, objectives, policies, and operating procedures; monitors and evaluates operational effectiveness; effects changes required for improvement. Identifies key drivers of success.
• Responsible for staying up to date with the departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports.
• management of the transportation strategy and ensuring alignment with overall Encore Boston Harbor strategy
• Identifying and maximizing opportunities for guest and team member transport success and company success;
• Maintaining all Encore Standards; and ensuring excellent guest and team member experience.
• Schedule and dispatch drivers and vehicles to appropriate locations according to requests and specifications
• Relay work orders, messages, and information to or from drivers using telephones or two-way radios.
• Monitor personnel and vehicle locations and coordinates service and schedules.
• Determines types or amounts of vehicles and personnel required according to requests.
• Responsible for ensuring that all vehicles are returned at the end of a shift.
• This position will be fully accountable for the financial performance, daily operation, guest satisfaction, and employee satisfaction related to parking and transportation.
• Knowledge of Everett and Greater Boston area and attractions
• Able to work a flexible schedule that varies according to business demands
• Minimum two years customer service experience in a high volume/ high guest service environment
• Previous front services dispatch and telephone experience preferred but not required

To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

21 years of age or above.

Will be required to obtain and maintain registration or a license issued by the Massachusetts Gaming Commission.

Requires valid Massachusetts Drivers License.

High school degree or equivalent required. Bachelor’s Degree in a related field or equivalent experience preferred.

Minimum 5 years of transportation or related experience required, 3 years in a leadership role preferred.

Requires strong computer skills and proficiency in Microsoft Office.

Candidate must have experience with planning and project management.

Must possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail.

Knowledge of union as well as non-union working environments preferred.

Knowledge of Massachusetts transportation systems preferred.

Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents. Ability to respond to common inquiries from other employees or guests. Fluency in English required, second language a plus. Ability to write detailed instructions and correspondence. Ability to effectively present information in one-on-one and group situations.

Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to decipher various reports and create and maintain reports upon request.

The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The employee is occasionally required to reach with hands and arms, and to sit, climb or…