Security Officer

Hourly Pay: $24.00 - $24.00 per hour

Employment Type: Full-time

The Encore Boston Harbor Security department is responsible for maintaining the safety and compliance of all guests and team members, protecting life and property, and ensuring excellent guest and team member experience.

• Ensures all Encore Boston Harbor core values and property and department standards are implemented and applied.
• Actively contributes to the departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports.
• Verifies that all applicable internal policies, federal and state laws, rules, regulations and controls property wide are enforced within the department.
• Delivers and maintains a Forbes standard level of property-wide service and satisfaction.
• Contributes to company-wide communication and best practices.
• Keeps informed of all new developments within the department.
• Manages multiple priorities simultaneously and meets deadlines, often in stressful and high‑pressure situations.
• Escorts and observes guests and team members to ensure their safety and protection; identifies potential safety hazards and reports them to the appropriate individual, for proper resolution.
• Monitors and patrols assigned areas to provide a safe environment for guests and team members.
• Minimizes opportunities for loss or damage, anticipating potential problems, reacting to disturbances and prohibited conduct.
• Becomes familiar with hazardous materials used on property, and all applicable laws, rules and regulations governing them.
• Responds to emergency situations, and/or relays critical information via radio to coordinate solutions to the same; informs outside agencies, at the direction of Shift Management, of any unusual or suspicious situations on property.
• Maintains a working knowledge of the facilities, as well as special events on property, in order to advise guests and fellow team members of the same whenever possible.
• Ensures safe transportation of moneys; assists in the opening and closing of the gaming tables.
• Responds to emergency situations as needed.
• Interacts with guests and team members in a positive, professional manner.
• Maintains a series of keys, accessing locked areas as necessary.
• Requests and evaluates all identification from all persons who appear to be under the age of thirty to ensure compliance with state and federal gaming regulations.
• Maintains confidentiality of guest information and pertinent hotel and gaming data.
• Works with safety as a priority, and follows department and company safety standards.
• Maintains relevant knowledge of industry through continuing education and training.
• Performs any other job-related duties as assigned.

• Age: 21 years of age or older.
• Must obtain and maintain registration or a license issued by the Massachusetts Gaming Commission.
• High school diploma or equivalent required; bachelor’s degree in a related field or equivalent experience preferred.
• Preferred experience in Military, Security, Law Enforcement, or customer service.
• Outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail.
• Fluency in English required; second language a plus.
• Ability to read, analyze, and interpret documents such as policy and procedure manuals, maintenance instructions, and other related documents.
• Ability to respond to common inquiries from other employees or guests.
• Strong verbal and written communication skills, including presentation ability in one-on-one and group situations.
• Ability to compute basic mathematical calculations and maintain reports upon request.
• Physical demand: ability to stand, walk, sit, use hands; lift up to 50 pounds; ability to handle moderate to loud noise, various weather conditions, elevated work, and use of PPE.
• Work environment: moderate to loud noise, varying schedules, exposure to weather, electrical and mechanical equipment, and possible need to work outdoors and at elevated locations.

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Confidential according to EEO guidelines.