Operations Manager - Seamark

# Operations Manager - Seamark

ENCORE BOSTON HARBOR - Everett, MA 02149
* Lead, direct, and manage all department operations. Maintain regular presence throughout the department.
* Establish and maintain accurate inventory records. Participate in periodic department inventories.  Recommend appropriate actions based on results of inventory reporting.
* Monitor operations to ensure a consistent sequence of service is followed and all brand standards are properly executed.
* Ensure the proper handling, maintenance, storage, and security of all department equipment.
* Prepare and execute business plans to ensure the maximization of department performance.
* Create and develop goals and operational strategies for the operations that are aligned with the Seamark brand. Communicate the role that each employee has in their achievement and ensure accountability.
* Analyze and identify financial opportunities including cost controls, productivity levels, and revenue generation.
* Monitor actual sales, revenues, and expenses to determine variance and assess goal accomplishments, and adjust strategies and forecasts accordingly.
* Review weekly forecasts and planning of cost expenditures to correspond to forecasted occupancy and costs.
* Balance staffing levels and labor to achieve ideal employee/guest engagement and cost ratio.
* Attract and select the best talent available from inside or outside the organization.
* Develop and implement strategies to retain staff.
* Train, coach, and counsel managers, supervisors, and employees to achieve their career goals and maximize their potential.
* Monitor and evaluate staff performance and deliver recognition and rewards.
* Promote a positive work environment for all employees and ensure all employment-related processes and documentation comply.
* Ensure all staff have food safety, sanitation, and responsible alcohol service certifications required by law.
* Conduct regular meetings with staff to communicate global programs, implement new products and procedures, and discuss areas of opportunities, special events, and other activities.
* Participate in and ensure Sound Checks are being conducted in the department.
* Ensure an extraordinary experience and create loyalty to the property and Seamark brand by exceeding expectations through exceptional service and product quality.
* Resolve guest complaints and implement changes to prevent future issues.
* Monitor quality assurance program scores and guest feedback.  Take corrective action when necessary.
* Maintain presence in property during peak business periods.
* Ensure all property policies and procedures are fully implemented in the department, including health and safety guidelines.
* Maintain effective relationships with guests.
* Present a professional image to employees, guests, clients, owners, and investors.
* Generate incremental revenue and brand awareness through the creation and implementation of brand relevant local events and promotions.
* Operate ethically to protect the Seamark brand.  Ensure brand and business initiatives are implemented.
* Maintain confidentiality of guest, employee, and company information.
* 3+ years’ experience in hospitality management, including 2 years in restaurant management.  Luxury hotel experience preferred.
* Degree/diploma in Hospitality Management, or an equivalent combination of education and experience that provides knowledge, skills, and ability sufficient to successfully perform the duties of the position.
* High energy with effective and influential people skills. Positive attitude and the desire to motivate others.
* Ability to prioritize and work on several projects simultaneously should pose a challenge without being overwhelming.
* Ability to comprehend and use technical or professional language, either written or spoken, to communicate complex ideas.
* Strong communication and listening skills and excellent speaking, reading, and writing ability.
* Ability to effectively present information in one-on-one and small group situations to customers, clients, and employees of the organization.
* Ability to perform complex quantitative calculations or reasoning.
* Ability to perform numerical…