Assistant Manager- Stewarding; Overnight

Company Description

Encore Boston Harbor features 210,000 square‑feet of gaming space including more than 3,000 slot machines and 240 table games. Situated on the Mystic River in Everett, Massachusetts, and connected to Boston Harbor, Encore Boston Harbor boasts 671 spacious hotel rooms, a spa, salon and fitness center, specialty retail shops, 15 dining and lounge venues and more than 50,000 square feet of ballroom and meeting spaces.

The grounds feature a six‑acre Harborwalk with pedestrian and bicycle paths that provide access to the waterfront, an event lawn, public art and ornate floral displays. It is the largest private, single‑phase development in the history of the Commonwealth of Massachusetts.

Salary Pay: $67,000-$72,000

The Encore Boston Harbor Assistant Manager – Stewarding reports to the Assistant Executive Steward and is responsible for managing staff and conducting daily inspections of all food & beverage areas to ensure compliance with federal, state, and local health and fire code regulations and overall kitchen cleanliness. This position supervises the maintenance of kitchen areas and kitchen equipment and maintains inventory and supplies necessary to support stewarding staff.

Responsibilities include, but are not limited to:

• Ensures all Encore Boston Harbor core values and property and department standards are implemented and applied.
• Manages short‑ and long‑term departmental goals, objectives, policies, and operating procedures; monitors and evaluates operational effectiveness; effects changes required for improvement; identifies key drivers of success.
• Manages the departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports.
• Manages the performance of team members under his/her area of responsibility.
• Monitors all activities of the department to ensure that all applicable internal policies, federal and state laws, rules, regulations and controls property wide are enforced.
• Ensures department delivers and maintains a maximum level of property‑wide service and satisfaction.
• Facilitates communication throughout the property by organizing and presiding over regularly scheduled meetings with team members within the department and with other departments as appropriate to ensure property wide communication.
• Runs daily pre‑shift meetings with stewarding team members.
• Responsible for hiring, performance management, and employee engagement within the department; provides training opportunities, constructive and positive feedback to team members within area of responsibility; creates a motivating environment.
• Keeps informed of all new developments within the department and makes recommendations designed to maximize department and company success.
• Effectively manages internal and external guest relations, which will require levels of patience, tact and diplomacy. Responsible for addressing guest and team member issues as appropriate.
• Manages multiple priorities simultaneously and meets deadlines, often in stressful and high‑pressure situations.
• Must have the ability to promote positive, fair, and ethical relations with all team member, with all Encore contractors, and in all interactions within the Host and Surrounding communities as an ambassador of the Encore brand.
• Manages the cleanliness and maintenance of all kitchen equipment and areas.
• Ensures all food & beverage outlets are compliant with Health and Safety standards.
• Responsible for positive working relationships with the Health Department and adheres to all safety and sanitation regulations.
• Orders and issues correct chemicals for designated items for cleaning and sanitizing various surfaces according to OSHA regulations and hotel requirements.
• Notifies Assistant Executive Steward of any tasks not completed on assigned time frame.
• Works with safety as a priority, and follows department and company safety standards.
• Maintains relevant knowledge of industry through continuing education and training.
• Performs any other job‑related duties as assigned.

• Age, Gaming and
  
  Certifications:
  
  18 years of age or above; required to obtain and maintain…