Manager – Learning & Development

Company Description

Encore Boston Harbor features 210,000 square-feet of gaming space including more than 3,000 slot machines and 240 table games. Situated on the Mystic River in Everett, Massachusetts, and connected to Boston Harbor, Encore Boston Harbor boasts 671 spacious hotel rooms, a spa, salon and fitness center, specialty retail shops, 15 dining and lounge venues and more than 50,000 square feet of ballroom and meeting spaces.

The grounds feature a six-acre Harborwalk with pedestrian and bicycle paths that provide access to the waterfront, an event lawn, public art and ornate floral displays. It is the largest private, single-phase development in the history of the Commonwealth of Massachusetts.

Salary $95,000.00 - $

The Encore Boston Harbor
Learning and Development Manager is a highly skilled, passionate, and experienced learning and development professional who would be responsible for overseeing the daily operations of the Learning and Development department in addition to designing, implementing, and facilitating training programs at all levels, especially leadership development. This role is responsible for overseeing the learning and development specialists, managing multiple projects with competing deadlines, training design and implementation, and LMS administration.

As a leader in L&D, this role will also be facilitating company-wide learning programs and mentoring others.

• Facilitates and develops property wide leadership development programs.
• Partners with department leaders to identify learning needs and designs custom learning programs for departments using the ADDIE model.
• Fosters a culture of continuous learning and growth mindset.
• Oversees the design and delivery of training programs that includes classroom, eLearning, and blended learning, and strategically incorporates work simulations, scenarios, and gamification to enhance the learning experience.
• Manages the performance of team members under his/her area of responsibility and develops L&D specialists by cofacilitating, observing, and recording facilitation while providing immediate feedback and coaching.
• Supports the Director in the development and implementation of learning initiatives.
• Monitors and evaluates the effectiveness of training programs and identifies areas for improvement to enhance the learning experience.
• Co-manages the Learning Management System (LMS), manages audiences, launches new courses, creates scripts and videos, and designs eLearning for property-wide, division, and department initiatives.
• Applies adult learning theory and processes to develop instructor led and eLearning class content, training aids, and support material.
• Collaborates with Wynn Resorts training partners to share best practices and resources.
• Engages in self-directed work, crafts and maintains timetables for projects, drives deadlines and resources, and works with a high degree of creativity and personal responsibility.
• Leads multiple priorities simultaneously and meets deadlines.
• Assists in research and recommendations for outside training support including but not limited to, higher education initiatives, ESOL, and eLearning.
• Ensures Encore Boston Harbor’s standard of excellence is consistently upheld across all departmental activities and offerings.
• Reports to the Director of Learning & Employee Culture.
• Performs additional responsibilities as needed or requested.

The requirements listed below are representative of the knowledge, skill, and/or ability required to be successful in this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 21 years of age or above.
• Will be required to obtain and maintain registration, or a license issued by the Massachusetts Gaming Commission.

• Bachelor’s degree in business, hospitality, or related field and at least 5 years of experience designing and delivering learning programs with significant leadership training experience (or an equivalent combination of training, education, and professional experience).
• 1 – 3+…