Customer Sales & Service Representative

Customer Sales & Service Representative

Company: FCX Performance

Location:

Evansville, IN

Want to use your customer service skills to solve real world problems? Want to work Monday through Friday and get paid a competitive base salary plus incentive opportunities? You can also enjoy benefits, paid time off, and tuition reimbursement.

We are a global industrial distribution company that offers more than just taking orders and fielding complaints. In partnership with over 4,000 manufacturers, we distribute a wide variety of innovative industrial products. Since 1923, we’ve committed to having the right part in stock and getting it to the customer when needed. No prior experience in industrial distribution? That’s okay – we’ll teach you.

Your main responsibilities will be to provide expert assistance to customers on all types of questions and problems. Unlike most CSR roles, you will build ongoing relationships through repeated contact and consultation. Your ability to quickly and efficiently provide the right parts or solutions—especially during costly equipment breakdowns—will impact our ability to win and retain customers. You may also use your mechanical aptitude to help solve customer problems or processes.

This position offers a great starting point toward a sales or management career. Applied has a clear growth path and many employees have risen through the ranks.

Daily Responsibilities:

• Assist customers by phone and in person at our facility.
• Use your customer service skills to clarify needs, conduct research, and recommend parts after getting up to speed.
• Meet or exceed monthly sales goals while increasing customer satisfaction.
• Process quotes, take orders, and provide post‑order service.

Requirements:

• Self‑motivated and driven to exceed expectations.
• Strong prioritization, multitasking, and sense of urgency.
• Excellent verbal and written communication.
• Interpersonal skills to establish rapport and build solid relationships.

Specific

Qualifications:

• Preferred: 6 months of customer service experience.
• Excellent telephone and written skills, including English grammar.
• Quick learner of new systems and processes.
• Comfortable with computers: basic Microsoft Office (Outlook & Excel) and Google search.
• High school diploma or equivalent.
• Valid driver’s license and clean driving record (MVR).
• Preferred: SAP/ERP experience, knowledge of industrial distribution products or hydraulics.
• Attention to detail, accuracy, multitasking ability, sense of humor.
• Ability to lift up to 50 lbs.

Salary & Benefits:

• Base salary and bonus opportunities.
• Health, vision, and dental coverage; 401(k) with company match.
• Paid vacation, sick time, and company holidays.
• Tuition reimbursement.
• Personalized training and development program.
• Career development and advancement opportunities.

Build a rewarding career with a global leader in industrial distribution.

Senior level:
Entry level

Employment type:

Full‑time

Job function:
Other

Industries:
Industrial Machinery Manufacturing

Referrals increase your chances of interviewing at FCX Performance by 2x.

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