Assistant Store Manager

Assistant Store Manager – MINISO USA

This role supports the Store Manager in overseeing daily operations, ensuring exceptional customer service, and driving store performance. It includes coaching team members, maintaining visual and operational standards, and implementing strategies to achieve sales and productivity goals.

• Lead a dynamic team of Shift Leads and Sales Associates, reporting directly to the Store Manager.
• Consistently embody and promote the mission and core values of Miniso in every aspect of the role.
• Support smooth store operations, including delivering exceptional customer service, maintaining merchandising standards, adhering to operational procedures, and driving sales performance.
• Drive customer engagement with the membership program, actively promoting sign‑ups and building loyalty to increase retention and sales performance.
• Mentor trainee associates, achieve sales targets, and drive business growth.
• Manage inventory levels, process shipments, handle damages and returns, and manage supplies.
• Assist in the recruitment process for store talent, training, staffing and retention.
• Perform all administrative tasks, ensuring strict adherence to policies and procedures, including staff scheduling, inventory management, and compliance with Miniso handbook guidelines.
• Communicate insights and feedback to the Store Manager to ensure visual merchandising standards are met.
• Provide constructive feedback that promotes recognition and accountability, fostering a culture of growth and continuous improvement.
• Collaborate with the Store Manager and Loss Prevention Team to address internal and external shrink in alignment with company policies.
• Achieve sales targets by training, motivating, mentoring and offering constructive feedback to the sales team.
• Handle cash operations, ensure strict adherence to standard operating procedures, and maintain a clean, safe environment.
• Work a flexible schedule, including nights, weekends and holidays.
• Support relocation or management of additional stores based on business needs.
• Travel between locations as required.

• One or more years of retail management experience, with a strong track record of leading teams.
• High school diploma or equivalent;
  Associate degree or higher in Business Administration, Organizational Behavior, Hospitality or related fields preferred.
• Strong leadership, organizational and customer management skills.
• Excellent communication and interpersonal abilities.
• Ability to work flexible hours, including nights, weekends and holidays.

Pay: USD $17.00 - $24.50 per hour.

• Seniority level:
  Mid‑Senior level
• Employment type:
  
  Full‑time
• Job function:
  Sales and Business Development
• Industry: Retail