Luxury Fashion & Timepiece Manager - Jared Jewelers - Eastland Mall

Overview

Luxury Fashion & Timepiece Manager – Jared Jewelers – Eastland Mall

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Title: Luxury Fashion and Timepiece Manager

Reports To: General Manager or Assistant General Manager in their absence

Location: Jared Jewelers, Eastland Mall

• Serve guests and promote store and personal sales (40% time allocated).
• Consistently attains sales and performance standards, special event and store promotion results.
• Promotes an environment of total guest satisfaction by making the guest’s shopping and jewelry needs the first priority.
• Provides an exceptional guest experience by keeping with the guest’s agenda and providing proper follow-up by utilizing the Clienteling system.
• Consistently monitors the flow of guests and assists with matching the appropriate team member with the guest.

• Supervises fashion merchandise categories (diamond fashion, gold, and color) and timepiece brands and effectively train all team members on fashion merchandise and timepieces (50% time allocated).
• Oversees the implementation and administration of fashion and timepiece merchandise, including sales performance, promotions, incentives, launch executions, visual display and merchandising, while also attaining sales and product knowledge on other merchandise categories throughout the store.
• Develops and maintains complete knowledge of all fashion and timepiece merchandise, becoming the Subject Matter Expert, to effectively train all team members on the features and benefits, quality, value, warranties, services, and procedures associated with each brand and collection.
• Operates as a point of contact with vendor partners and is responsible for successful completion of all vendor trainings, eLearnings, and incentive submissions for the store.
• Reviews weekly fashion and timepiece reporting and evaluates areas of opportunity regarding each brand and collection. Coordinates with the management team to develop effective training plans to improve behaviors relating to merchandise sales, standards performance, and guest experience.

• Collaborates with the General Manager on recruiting, hiring, scheduling, performance appraisals, counseling, updates related to all pertinent information about team members.
• Communicates to the General Manager all pertinent information relating to team members including personnel and security concerns, merchandising needs, etc.
• Responds to guest complaints and issues in a prompt and courteous manner in partnership with the General Manager.
• Assists management team with primary responsibilities in their absence.

• Meet or exceed three of the five performance standards. Sales must be one of the three.
• No Code of Conduct written counseling within the past six months.
• DCA certified.
• Minimum six months with the company or similar experience with another company.
• Completion of Minimum Training Requirements training module (Found on Signet Learning Portal) and completion of the Minimum Training Requirements Quiz with a passing score.

• Acts in a manner that aligns with Signet’s Core Values and respects guests and team members.
• Consistent, regular scheduled attendance is considered an essential function of this job.
• Strictly adheres to all company policies and procedures, including Loss Prevention, Sales and Credit policies. Maintains a high level of security awareness with all selling procedures.
• Performs other duties as assigned.

• Ability to lead by example by attaining required daily performance standards, special event goals and executing store promotions.
• Positive, enthusiastic, team-spirited work style, exhibiting Signet’s Core Values at all times.
• Analytic thinking and reasoning.
• Ability to train and develop team members, conduct store training meetings as needed.
• Professional approach and image.
• Tactful, friendly manner when dealing with people.
• Ability to plan, organize, follow-up and supervise the work of others.
• Excellent…