Field Technical Service Representative; Automotive Coatings

At NPAA, We Believe Our Employees Are Our Greatest Strength. We Are Proud To Offer a Generous And Competitive Rewards Package, Including

• Earned Bonus Structure – attendance bonuses, annual merit increases, and an annual incentive bonus plan.
• Time Off & Holidays – 11 paid holidays each year, plus paid time off to support work‑life balance.
• Health & Retirement – comprehensive health and welfare plans, along with a 401(k) program featuring an exceptional company match.
• Career Growth & Recognition – tuition reimbursement, employee recognition programs, and opportunities to grow within the organization.
• Culture & Community – as part of the NPAA family, you’ll enjoy company events throughout the year celebrating and appreciating our employees’ hard work and dedication.

The Field Technical Service Representative is responsible for line performance, quality trend tracking, technical troubleshooting (color, appearance, etc.), reporting, documented inventory management, line trial support, new model color program management/support, and customer complaint assistance.

• Coordinate and communicate day‑to‑day operations and projects with customer base and appropriate Cleveland facility via action register management and regular technical project meetings with customer base.
• Monitor and track NPAA’s online performance, incoming quality for processing color and appearance criteria.
• Track and communicate inventory levels with the FTS Specialist/Technical Account Manager and Sales representatives for effective stock management.
• Responsible for implementing & tracking as necessary all value‑added activities at the customer that improve the production process and production process issues.
• Generate all reports, data, presentations and documentation on projects and issues pertinent to the account as necessary in an effective and timely manner.
• Contribute to developing customer application line correlations and assist Lansing group in formula optimization.
• Monitor customer production runs and determine customers’ performance requirements within account.
• Assist FTS Specialist, Technical Account Manager and Sales representatives in RGA issues as needed.
• Coordinate and execute technical service needs of customer (product adjustments to meet specific line requirements—i.e. color, flow/appearance). Complete material adjustments (solvents, pigment dispersions and additives) for optimum processing and color quality. Work with customer base to assess necessary adjustments and complete for production batches on site as necessary.
• Perform QC tests on NPAA materials on site regularly or as required by customer.
• Recommend process and/or robot program changes for product performance improvement.
• Document customer line process to determine root cause and preventive action for problems & improvements.
• Coordinate sample submissions and production trials.
• Participate in facility continuous improvement activity programs.
• Complete necessary reports to effectively track NPAA performance at account (action registers, quality and color trend reports, and monthly reports). Facilitate internal team meetings for action register and other project reviews.

• Bachelor’s Science Degree or a minimum of 2 years of customer‑based technical experience in automotive paints required.
• Computer and software skills required.
• Communication skills (report writing and data interpretation)
• Good organizational skills (data collection / graphing)
• Interpersonal skills
• Strong customer focus and relationship building skills
• Good problem‑solving skills
• Be able to work with 2 component coatings and isocyanates
• Time management skills
• Ability to wear a respirator/all necessary PPE – including being clean shaven for respirator use