Multi-Unit Team Leader Hrly

Overview

Join to apply for the Multi-Unit Team Leader Hrly role at H&R Block
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Our Company:
At H&R Block, we believe in the power of people helping people. Our defining purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We strive to maintain a high-performing, connected culture where everyone belongs. We are pursuing long-term transformation through Block Next, a roadmap focused on innovation, client experience, and sustainable growth. If you embrace challenges as opportunities and want to make a meaningful difference where you live, work, and play, our door is open.

You will be joining a role that supports leadership across three H&R Block tax offices, with an emphasis on developing teams, delivering an outstanding client experience, and achieving growth objectives during peak tax season.

• Provide leadership over three H&R Block tax offices and lead customer-centric teams to accelerate seasonal tax business.
• Serve as the front-line manager responsible for leadership and development of associates, delivering an outstanding client experience, and achieving office-related growth objectives for three offices.
• Lead daily team meetings, communicate essential information, and create associate work schedules across all offices with accurate timekeeping and labor management.
• Travel between offices as required.
• Prepare tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment.

• Multi-unit people management experience in retail, restaurant, banking, or other related industries (preferred).
• Ability to execute growth plans and lead toward a growth culture.
• Strong decision-making and judgment skills; able to function in a fast-paced environment with minimal supervision.
• Strong interpersonal and communication skills with a customer-centric mindset.
• Proficiency in MS Office.
• Bachelor’s degree in a related field, or high school diploma with equivalent experience.
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns).

• Manage office staffing, operations, and logistics for multiple offices with support from Associate Team Leaders.
• Partner with the District General Manager to create and implement office-level growth plans and client growth targets, including developing local partnerships and managing office community involvement.
• Assist DGM in recruiting and interviewing candidates for tax office positions.
• Conduct timely performance reviews and address issues in collaboration with the Associate Relations Center.
• Build an engaging team environment across offices by training and coaching associates and recognizing contributions.
• Lead daily team meetings and ensure effective communication with tax office associates.
• Prepare associate work schedules across all offices and manage timekeeping and labor for multiple sites.
• Travel between offices as required.

• Employee Assistance Program with Health Advocate.
• Wellbeing program (Better You) to support healthy habits.
• Neurodiversity and caregiver support available to you and your family.
• Discounts on everyday items and services.
• Benefits with eligibility:
  Medical Coverage, 401k, and Employee Stock Purchase Plan.
• Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is not a job offer guarantees of employment.

H&R Block is committed to a connected culture where trust, care, and connections help everyone feel safe to bring their authentic self to work and belong to a larger team. You will be part of an environment recognized on Best Companies lists, with colleagues dedicated to helping each other grow and succeed. We are an equal opportunity employer and celebrate diversity in the workplace.