Store Operations Manager

Store Operations Manager (GM)

Location:

Evansville, IN – 318 Main Street, Evansville IN 47708

• Competitive base + bonus compensation package
• $50.00 per month cellphone data plan stipend
• Comprehensive benefits: medical, dental, vision & pet insurance plans
• 401K with contribution match
• 2 weeks paid vacation, 2 Insomnia Personal Days of Wellness paid, paid sick leave
• Enrollment in Cookie College learning/training platform
• Free cookies, awesome swag and so much more

• Hire, coach and develop a diverse part-time hourly staff including Shift Leaders, Cookie Crew and Delivery Drivers
• Lead service components: food quality, customer service, employee friendliness, store cleanliness
• Establish a strong culture of excellence prioritizing cookie quality, customer service and sales performance while supporting personal growth for all team members
• Manage and audit inventory to maintain proper controls
• Create and execute fun, local marketing drops
• Create and drive in-store recognition programs/contests

• 3+ years of management/leadership experience in a restaurant or retail establishment
• Availability to work 2-3 mid‑to‑late shifts throughout the latter part of the week (Thurs‑Sun)
• Benevolent leadership style with a player‑coach mentality for day‑to‑day management of the business
• Innate sense of true hospitality and ability to deliver exceptional customer service to all guests
• Solid technical acumen regarding restaurant/retail business software, proficiency with MS Outlook, Excel, MS Teams and prior experience hiring employees using an Applicant Tracking System
• Familiarity with using commercial convection ovens – a plus

Insomnia Cookies was founded in a college dorm room by then‑student, Seth Berkowitz. After 20 years of growth, our innovative bakery + delivery concept has become a cult brand known for its cookie lovers craving Insomnia’s warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, Insomnia Cookies is revolutionizing the cookie game by truly “Imagining What’s Possible.”