IT Service Desk Intern

Danfoss is looking for an enthusiastic IT Intern who is ready to take on new challenges.

The Intern will support the team and employees in creating an engaged and productive workforce through Danfoss policies, programs, and practices. This position will provide direct IT support for employees, handling tickets, providing direct technical support, and updating department indicators and reports.

Receive, register, and work on user requisitions by Phone, chat and other channels acting as first line of support.

• Work and follow-up on Incidents, Service Requests, Problems, and other tasks that may be assigned.
• Advise, guide, and/or instruct users in the usage of products, systems, and technology (software & hardware).
• Ensure proper escalation and handover of cases from first line to the correct expert (second and third lines of support).
• Identify errors and use root cause analysis to deliver high-quality IT solutions, create high-quality documentation of systems, processes, and error resolutions.
• Ensure compliance with security policies as described in Danfoss Corporate Standards related to PC clients and other Danfoss IT systems, reporting any breaches to Danfoss Security.

Studying higher education in Information Systems, Computer Science/Engineering, Networking, or related IT topics.

• Availability to intern in person.
• Knowledge of Office and Windows packages.
• Good communication and interpersonal skills.
• Enjoys challenges.
• Analytical and proactive profile.
• Advanced English proficiency.

If this role excites you, we’d love to hear from you! Apply now to start the conversation and learn more about where your career can go with us.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.

Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.

Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.

Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 39.000people, serving customers in more than 100 countries through a global footprint of 95 factories.