IT Asset Management Analyst

This role supports the daily operations of Technology Services – End User Operations
, ensuring employees across the organization have the appropriate hardware, software, and services needed to work effectively. The position focuses on IT asset lifecycle management
, procurement and financial tracking
, data analysis
, and operational reporting to drive efficiency, compliance, and an improved end‑user experience.

The ideal candidate brings a blend of IT operations knowledge (deskside support or end‑user services) and business/financial acumen
, with the ability to analyze data, manage assets, and collaborate across technical and business teams in a fast‑paced environment.

• Manage the end‑to‑end lifecycle of end‑user hardware and services, including procurement, deployment, maintenance, refresh, and retirement.
• Support asset management for devices such as computers, monitors, printers, and mobile devices
  , as well as software and service subscriptions.
• Maintain accurate asset records, inventory controls, and compliance with corporate standards and governance requirements.
• Understand and support hardware and software asset management (HAM/SAM) processes, including licensing and entitlements.

• Submit and track purchase orders
  , process invoices, and support budget alignment for end‑user technology.
• Assist with forecasting, budgeting, and cost analysis related to IT assets and services.
• Ensure adherence to procurement, financial, and accounting policies
  .
• Audit asset and financial data to ensure accuracy, completeness, and compliance.

• Collect, analyze, and validate operational data related to assets, spend, and service performance.
• Create and maintain Excel reports and dashboards to support trend analysis, growth metrics, and process improvement.
• Develop and track operational metrics and KPIs to improve efficiency, cost control, and service quality.
• Utilize databases and reporting tools to generate insights for leadership and operational teams.

• Use Service Now for ticketing, asset management, reporting, and lifecycle tracking.
• Leverage SAP for procurement, financial processing, and data analysis (basic understanding required).
• Support time tracking and reporting activities.
• Participate in benchmarking and continuous improvement initiatives to enhance end‑user services.
• Serve as a liaison between end users, IT teams, finance, procurement, and external vendors.
• Communicate clearly with stakeholders to ensure expectations, timelines, and requirements are understood.
• Facilitate periodic meetings with internal teams or strategic partners as needed.
• Apply strong customer service principles to ensure a positive end‑user experience.

• Ensure compliance with SLAs, governance processes, and corporate policies
  .
• Adhere to security protocols
  , physical safety requirements, and cybersecurity best practices.
• Support Emergency Operations events when required.

• Basic understanding of computer hardware, mobile devices, and enterprise IT environments
• Familiarity with IT asset management principles and lifecycle processes
• Basic knowledge of enterprise network concepts
• Exposure to software licensing models and entitlements
• Proficiency with Service Now (ticketing, asset management, reporting)
• Working knowledge of Microsoft 365
  , including cloud services and Microsoft Teams
• Strong Excel skills, including reporting and dashboard creation

• Ability to analyze operational and financial data to identify trends and improvement opportunities
• Understanding of procurement, budgeting, and forecasting concepts
• Ability to audit and validate data for accuracy and compliance
• Familiarity with Agile concepts supporting operating platforms (foundational level)

• Strong written and verbal communication skills
• High attention to detail and organizational skills
• Ability to work independently and manage competing priorities
• Proactive mindset with strong critical‑thinking and problem‑solving skills
• Customer‑focused, collaborative, and adaptable in a fast‑paced environment

• Bachelor’s degree in business management, economics, finance, accounting, or a related field
• 2–4 years of experience in one or more of the following:
• End‑user IT operations or deskside support
• IT asset management (hardware and/or software)
• Technology procurement or IT financial operations
• Experience supporting budgeting, purchasing, and asset lifecycle processes is strongly preferred