Talent Support Specialist, Sr

Overview

Old National Bank has been serving clients and communities since 1834. With $50 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving.

We continually seek highly motivated and talented individuals as our people are critical to our success. In return, we offer competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance. 401K, continuing education opportunities and an employee assistance program are also included in our benefit suite. A unique opportunity to join a growing, community and client-focused company that is firmly rooted in its core values.

The Talent Support Specialist, Sr is responsible for assisting team members and vendors with their HR questions and requests. The Specialist must have an overall knowledge of state and federal regulations, HR policies, procedures, and processes. A primary responsibility of this role is managing all aspects of leave administration, including processing leaves, working closely with our third party leave administrator, and serving as a key resource for team members throughout the leave lifecycle.

Each Specialist is also responsible for various HR functions including, but not limited to:
Dovetail administration, accommodations, NMLS administration, exit interviews, poster administration, Time & Attendance payroll closing, service awards management, unemployment processing, report creation, auditing various HR processes and ensure compliance with Old National policies as well as state and federal regulations, and worker’s compensation. The Senior Talent Support Specialist assists in identifying process issues and making recommendations for efficiency and improvements. This position acts as a resource to other Shared Services team members in resolving moderately complex questions or troubleshooting issues.

Key Accountabilities

• Effectively manage all aspects of the leave administration process.
• Ensuring all leaves comply with state, federal, and company policy.
• Answer policy/procedure/process questions from team members and People Team staff on HR related matters.
• Partner and collaborate with People Team members on strategic analysis of processes/procedures, moderately complex tasks and issues.
• Troubleshoot/resolve team member issues.
• Support other members of HR Shared Services
• Support managers with leave related questions/issues.
• May participate in or take responsibility for projects or initiatives

Key Competencies

• Communication – Effectively shares information and ideas with individuals and groups; displays self-awareness and self-management, tailors the delivery to the audience, and selects suitable delivery method(s).
• Attention to Detail – Completes work thoroughly and accurately; pursues quality in accomplishing tasks.
• Problem Solving/Decision Making – Seeks to identify root cause of issues; incorporates input from multiple sources (e.g., lines of business, subject matter experts, data, policies, procedures, etc.) to ensure effective action and shared ownership; decisions are sound based on known information using a blend of analysis and wisdom (knowledge, experience, and good judgement).
• Makes and Maintains Personal Relationships:
  Strives to build and maintain trusted relationships between one’s own area and other lines of business to achieve business goals.
• Establish Plans & Priorities – Ability to determine a course of action and establish a timeframe to complete the individual objectives and team goals.
• Adaptability – Modifies behavior and approach in order to deal effectively with changing business needs, conditions, work responsibilities and requirements, and client needs; maintains effectiveness when experiencing change.

Qualifications and Education Requirements

• Associate or bachelor’s degree preferred
• 3+ years of Human Resources experience
• 2-3 years of leave administration experience
• Superior customer service skills
• Demonstrated…