Supervisor - Housekeeping

Essential Duties And Responsibilities

• Manages the Graded Room Inspection program by recording results, ensuring inspections are performed on a timely and fair basis.
• Inspects rooms and conducts training, coaching and discipline as needed to improve inspector performance.
• Personally inspects all VIP guest rooms to ensure their requests are completed.
• Inspects common areas to improve the performance of house attendants.
• Researches guest recoveries and complaints to correct the source of service failures.
• Implements plans for all housekeeping team members as directed by executive leadership and communicates priority department developments.
• Assists room inspectors in daily opening and closing operations and morning briefings.
• Monitors daily laundry process to ensure quality production and provides direction to laundry leads and attendants.
• Performs monthly linen inventories at both hotels and provides a recap of current monthly inventory levels and ordering needs.
• Assists the Executive Housekeeper in ordering hotel supplies within budget.
• Manages the Recognition and Retention program to improve performance and morale of all team members.
• Prepares weekly department schedules to meet business demand and labor budget limitations.
• Tracks weekly labor hours to stay within budget and maintains the daily guest room attendant labor report to identify productivity issues and address them.
• Assists in all training efforts and professional development of housekeeping team members, including the completion of Casino Essentials for all team members.
• Conducts safety audits of the hotel and ensures all team members follow proper safety procedures, addressing all unsafe conditions.
• Follows the Thoughtful Service model at all times.

• Assists with direction, coordination, and evaluation of the unit.
• Carries out shift management responsibilities in accordance with policies and applicable laws.
• Interviewing, hiring, training employees; planning, assigning, directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

• Education: Associate’s degree or equivalent from a two‑year college or technical school, or six months to one year related experience and/or training, or equivalent combination of education and experience. One to three years’ experience in hotel guest room service and/or hotel operations.
• Certificates, Licenses, Registrations: Must obtain and maintain an Indiana Gaming License.
• Language
  
  Skills:
  
  Ability to read and comprehend simple instructions, short correspondence, and memos; ability to write simple correspondence; ability to effectively present information in one‑on‑one and small group situations to customers, clients, and employees.
• Mathematical
  
  Skills:
  
  Ability to add, subtract, multiply, divide, compute rates and percentages, and interpret bar graphs.
• Computer
  
  Skills:
  
  Proficient in Microsoft Office products; strong skills in Microsoft Excel preferred.
• Access to Gaming Facility: YES
• Access to Sensitive Materials: YES; requires access to employee information and departmental budgetary information.