Program Supv

SUMMARY

Reports to the Clinical Director of assigned residential facility. Responsible for the administrative and clinical supervision of program based online residential care counselor staff on a 24‑hour basis. Provides implementation and supervision of the individual behavior treatment plan and of the behavioral management of the program.

Brown University Health employees are expected to successfully role‑model the organization's values of Compassion, Accountability, Respect, and Excellence, as these values guide our everyday actions with patients, customers and one another.

In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include:

• Instill Trust and Value Differences
• Patient and Community Focus and Collaborate

In addition, our leaders will demonstrate an aptitude for:

• Ensure Accountability and Build Effective Teams
• Drive Vision and Purpose and Optimize Work Processes

By applying core and leadership competencies, leaders help Brown University Health achieve its strategic goals.

• Consistently applies the corporate values of respect, honesty and fairness and the constant pursuit of excellence in improving the health status of the people of the region through the provision of customer‑friendly, geographically accessible and high‑value services within the environment of a comprehensive integrated academic health system.
• Is responsible for knowing and acting in accordance with the principles of the Brown University Health Corporate Compliance Program and Code of Conduct.
• Strictly adheres to the hospital’s Mission Critical Competency Values and associated behavioral expectations.
• Creates and supports a workplace culture of safety, including team approaches to patient safety, an atmosphere which promotes reporting of safety incidents, and which places focus on staffing, communication, and prevention of adverse outcomes.
• Supports the hospital wide patient safety program in all areas, especially those identified by the National Quality Forum report on safe practice in healthcare. Key areas include safe medication use, access to clear clinical information by all providers, and infection control practices.
• Manages personnel actions including, but not limited to hiring, orientations, performance appraisals, promotions, scheduling, counsels staff and conducts formal discipline processes.
• Collaborates in the development, implementation and evaluation of learning opportunities and skill development for all staff.
• Promotes education for patients and patient families.
• Participates in direct care activities as a targeted strategy for role modeling and information gathering.
• Exhibits knowledge of current Joint Commission, DCYF and RI DDD (Division of Developmental Disabilities) requirements, and is responsible for program compliance.
• Intervenes to manage complex milieu patient care problems utilizing the least restrictive, safe patient care alternative.
• Provides direct training to all new residential care counselors. Assures all orientations are completed on time. Coaches senior staff to assist in resident orientation. Assures the completion of all required certifications and LMS (Brown University Health Learning Management System) courses with residential care counselors by due dates.
• Demonstrates leadership to residential care counselors by following policies, procedures and guidelines consistently. Exhibits ability as a role model by mastering the skills of the job, using good judgment, showing initiative and self‑discipline.
• Displays leadership skills by communicating the views of team members to the Clinical Manager and hospital administration and also representing the views of administration to team members.
• Facilitates monthly staff meetings to ensure effective communication, problem solving, program updates and planning.
• The Residential Care Supervisor is the individual primarily responsible for the management of the physical plant/facility.
• Communicates significant clinical‑administrative findings related to patient care to the Clinical Director or program nursing supervisor…