Senior Title Insurance Specialist

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The Title Insurance Specialist is responsible for: completing required tasks to establish, update, and maintain customer title files in a timely and accurate manner; planning and managing title processes based on workload, communicating with internal and external partners as needed.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

• Must be able to work in a fast‑paced, high‑stress environment to ensure service level expectations are achieved at all times.
• Must be able to plan, manage, and prioritize activities to meet workload demands.
• Communicate effectively with title insurance underwriters and all internal and external customers to resolve all title situations that may arise.
• Must be able to achieve the minimum performance expectations at all times, including quality, productivity, and procedural.
• Handle customer complaints and other sensitive matters in a diplomatic and customer‑friendly manner at all times.
• Understand TRID regulations, including naming conventions, state laws, and fee requirements.
• Contribute to the department's teamwork efforts.
• Build strong relationships, appreciate the abilities of team members, promote a positive environment, represent the company and department favorably, and support management's decisions.
• Be available to work a late shift as needed to cover reviews required by the lender.
• Demonstrate proficiency in Microsoft Office and title industry software.
• Actively participate in ongoing efforts to continually improve customer service for internal and external customers.
• Become proficient in all steps of title examination, including creating title chains, examining deeds and mortgages, understanding taxes, clearing title, and translating results into requirements and exceptions for the title commitment.
• Understand all state and underwriter requirements in licensed states (currently 16) and know when they apply.
• Develop knowledge to determine status and seek resolution for aged liens, trust documents, POAs, estate documents, and other title matters.
• Prepare and review affidavits such as Identity, Marital Status, Continuous Marriage, Survivorship, etc.
• Determine status and seek resolution for IRS liens, state tax liens, and miscellaneous judgments.
• Research and resolve liens held by lenders that no longer exist.
• Understand rate tables and prepare title insurance invoices.
• Analyze property taxes, assessments, additional fees, delinquencies, and payment status.
• Understand title insurance premiums and the remittance process.
• Interpret title plant information.
• Know endorsements, when they apply, and associated fees.
• Apply industry knowledge and best practices.
• Obtain required licensing in multiple states if necessary.

None.

• High School Diploma or equivalent
• Title insurance experience or equivalent as determined by the hiring manager
• Ability to work in a team environment

Senior Title Insurance Specialist – Total Base Pay Range 43,680.00 – 69,900.00 USD Annual.

At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities, and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.

The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role,…