PT-Library Assistant at EVPL

Position: PT-Library Assistant at EVPL Central
Description

WORKING AT EVANSVILLE VANDERBURGH PUBLIC LIBRARY

At Evansville Vanderburgh Public Library (EVPL), we cultivate curiosity by creating wonder, and we envision communities united through shared exploration and understanding.

Bring your whole self to work each day and be authentically you. You bring a unique perspective and life view to the work we do for and with our community. As an EVPL employee, you should feel supported and empowered to think forward and to problem solve with your colleagues. At EVPL your voice, your lived experiences, and YOU matter! Each individual adds to the team as a whole, and every role makes a difference in how we impact Evansville and Vanderburgh County.

PT Library Assistant at EVPL Central

POSITION SUMMARY

The Library Assistant is a guide to patrons coming to the library for the first time, and every time after. The Library Assistant assists with way finding related to facilities, services, resources, equipment, and technologies in the library and actively promotes EVPL and its services, programs, resources, and experts.

The Library Assistant explains library policies, circulates library materials, and issues library cards using the integrated library system, assists with library technology or patron questions, shelves materials, and assists in creating materials displays and/or programming efforts.

ESSENTIAL DUTIES AND RESPONSIBILITIES

In cooperation with EVPL colleagues, the Library Assistant advances the library's mission, vision, strategic priorities, and brand. Responsibilities include but are not limited to:

• Employ critical thinking skills and good judgment to find solutions and opportunities that improve patrons' library experience.
• Propose, plan, design, and conduct activities, programs, events, and services under the mentorship of a Librarian, Manager, or Library designee.
• Interact with library patrons, colleagues, and community members across multiple points of service in a library facility, designated outreach/engagement locations, online or via telephone in a manner that contributes to a delightful library experience.
• Collaborate with colleagues to ensure a welcoming, safe, and secure environment.
• Assist and educate patrons over the phone or in-person in technology relating to library or personal use including computers, internet, eBooks or eReaders, hardware, software, digital catalog, digital accounts, scanners, printers or other various software, and accessing materials via the internet.
• Manage library accounts, including establishing and deactivating library cards and handling fines, fees, and related transactions.
• May act as a Person in Charge, opening and/or closing the library and making appropriate decisions supported by EVPL policies, training, and procedures.
• Effectively communicate and interpret policies and procedures to library patrons.
• Support materials management by facilitating materials check out/in, hold requests, selection and deselection and locating and shelving of materials as assigned.
• Participate in special projects, or other duties, as assigned.

Requirements

QUALIFICATIONS
Basic:

• High School Diploma or GED.
• 1+ years' experience in direct customer service.
• 1+ years' experience with a variety of computer hardware and software systems (printers, digital catalogs, eReaders, etc.).
• Enthusiasm for reading, listening, viewing, and learning.
• Proficient in Microsoft Office Suite, as well as Google Suite products.
• Must have reliable and timely transportation to and from work.

Preferred:

• Associate's degree in Library Technology, Education, Business, or related field.
• 1+ years' experience working in a library and/or conducting programs for children and others of all ages.
• Strong communication and interpersonal skills.
• Basic technology troubleshooting knowledge.
• A continuous learner with a welcoming attitude, a collaborative work ethic, and a desire to go above and beyond to serve our diverse community.

PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals…