Veterinary Client Service Representative

Description

East Side Animal Hospital - Veterinary Client Service Representative

Evansville, IN

Full time

At East Side Animal Hospital, a Thrive Pet Healthcare Partner, our Client Service Representatives provide the first and last impressions of our hospital and are instrumental in managing client requests and appointment flow. This exceptionally important role requires team members to juggle phone calls, emails, text messages, and face-to-face communications while ensuring thorough, accurate documentation and invoicing. CSR’s are trained to understand the basics of veterinary medicine so they can appropriately schedule doctor visits, answer questions, and educate our clients.

• Handle customer inquiries
• Schedule patient appointments
• Provide information about our products and services
• Troubleshoot and resolve client issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of our evolving services and products

• Previous experience in customer service, sales, or other related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills

• Competitive pay
• 401(k) with employer match
• Mental health resources, including 24/7 access to Lyra Health
• Paid parental leave
• Purr-entalleave for when you adopt a pet
• Employer-sponsored childcare and elder care support
• Personalized care for every family-forming journey
• Discretionary funds and FREE CE courses
• Petperksand veterinary service discounts
• Student loan management tools and assistance

We call ourselves change agents for good because we sincerely believe we can be a force that moves our industry forward.

What are you waiting for? Apply today!