Customer Service Representative

Join to apply for the Customer Service Representative role at Fulcrum Lifting
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4 days ago – Be among the first 25 applicants.

This base pay range is provided by Fulcrum Lifting. Your actual pay will be based on your skills and experience – talk with your recruiter to learn more.

$19.00/hr - $21.00/hr

Are you a customer‑orientated, hands‑on worker with sharp attention to detail, able to work in a fast‑paced environment, and able to provide outstanding customer service? Fulcrum Lifting, LLC is looking for a Full‑Time Customer Service Representative. The successful candidate must speak with customers to receive and input orders while ensuring pricing and product selection are accurate. The individual will work with customers, sales, and production to provide outstanding customer service.

Fulcrum Lifting is a family‑owned, full‑service rigging shop that fabricates, distributes, services and inspects rigging equipment. The company has thrived for over 40 years and has been successful due to the strong commitment to quality customer care, which will be reflected in this role. Over half of our employees have been with the company for more than 5 years. You will serve as a representative of the company, responding quickly to customer and company needs.

• Receive orders from customers via counter sales and/or inbound telephone or email.
• Compose and edit sales orders, ensuring accuracy of all fields and including pertinent information.
• Look up pricing information and forward the information to the appropriate Sales Representative.
• Assist in the maintenance of Fulcrum Lifting's inventory.
• Forward completed orders to the Shop Foreman.
• Coordinate material requirements with Purchasing.
• Stay abreast of product information and developments.
• Assist the Fabrication Department in prioritizing workload and delivery of product.
• Report any complaints or problems to your immediate supervisor.
• Other tasks and responsibilities based on business needs.

• High School Diploma or equivalent.
• Experience with customer service for industrial sales.
• Strong attention to detail.
• Ability to work with customers.
• Computer knowledge – Microsoft Office:
  Excel, Word, Outlook.
• Strong verbal and written skills.
• Must be able to multi‑task and meet conflicting customer demands regularly.
• Must be dependable and reliable.

• Competitive salary and company‑based incentives.
• Comprehensive health benefits package.
• 401(k) retirement plan with employer contribution.
• Paid time off and holidays.

Entry level

Full‑time

Other

Wholesale

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