Office Assistant

Overview

Open Until Filled

GENERAL DESCRIPTION:

This position performs a wide range of administrative support duties to positively affect the smooth running of the office and to benefit both clients and coworkers.

The Wyoming Department of Family Services’ work centers around three values:
Safe at home;
Giving families opportunities for success; and Supporting the people who support the families.

Come, join the DFS family and support Wyoming families to remain safe at home!

The State of Wyoming's total compensation package is excellent and includes:

• Culture of public service and a commitment to work/life balance
• Paid holidays, vacation, and sick leave
• Retirement investment options with employer contributions
• Comprehensive Benefits package including Health, Dental, Life, Vision, Short Term Disability, and more, with an employer contribution toward premiums
• Longevity Pay

Meaningful work that makes a difference for Wyoming communities and MUCH MORE!

Explore our Total Compensation Calculator: compensationcalculator.wyo.gov

Human Resource Contact: kristin.martinez

The listed functions are illustrative only and are not intended to describe every function that may be performed at the job level.

• Processes and reviews routine paperwork and/or enters data into a department log or database.
• Maintains department records system, including filing, scanning, retrieving, archiving documents, researching files, etc.
• Greets and directs a high volume of visitors, deliveries, and the general public.
• Makes calls and answers telephones and may route calls to appropriate staff.
• With appropriate information, responds to requests for information, makes referrals, and resolves customer complaints. This may involve research or agency-specialized knowledge.
• Performs fiscal functions such as payment and tracking of economic & social services providers.
• The specialized nature of the job may be required to train/guide others in an agency-specific process.

• Knowledge of word processing, spreadsheet, and email programs.
• Knowledge of reviewing and editing documents for accuracy and completeness.
• Knowledge of methods used to deal with the public tactfully.
• Knowledge of telephone etiquette and coordinating telephone and visitor traffic.
• Knowledge of the preparation of records, reports, and correspondence.

Education: High School Diploma

Experience: 0-2 years of progressive work experience (typically in Business Office Communications)

OR

Education & Experience Substitution: 1-3 years of progressive work experience (typically in Business Office Communications)

Certificates, Licenses, Registrations: None

• Typically, the employee may sit comfortably to perform the work; however, there may be some walking, standing, bending, carrying light items, driving an automobile, etc.
• Special physical demands are not required to perform the work.

• FLSA:
  Non-Exempt
• All positions within the Department of Family Services will require a background information check, including the taking of fingerprints, which will be completed through the Wyoming Department of Criminal Investigation, the Department of Family Services, and the Federal Bureau of Investigation for every successful applicant.

The State of Wyoming is an Equal Opportunity Employer and actively supports the ADA and reasonably accommodates qualified applicants with disabilities.

Class Specifications are subject to change, please refer to the A & I HRD Website to ensure that you have the most recent version.