Member Specialist

Join to apply for the (USA) Member Specialist role at Sam's Club

Primary

Location:

2450 Main St, Evanston, IL , United States of America

$18.00/hr - $25.00/hr

• Ensure area of responsibility is maintained in accordance with Company policies and procedures by properly handling returns; zoning the area; arranging and organizing merchandise; and identifying shrink and damages.
• Provide member service by maintaining exit areas; reviewing member receipts; acknowledging the member and identifying member needs; assisting members with purchasing decisions; assisting members with locating merchandise.
• Maintain self‑checkout area; resolve member issues and concerns; promote Sam’s Club products and services; provide guidance and support to members regarding self‑service technology; process member purchases; assist with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types; assist members with transactions utilizing the self‑checkout area.
• Assist with securing and safeguarding Sam’s Club assets and property by observing and communicating potential criminal activity; maintaining paperwork, logs, and other required documentation; executing emergency response procedures; ensuring compliance with company security and safety practices.
• Assist with the training of Member Frontline Service associates on company processes and procedures; teach new technology and tool functionality; deliver new program rollout training; and provide continuous learning and process improvement opportunities.
• Comply with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices.
• Complete work assignments and priorities by using policies, data, and resources; collaborating with managers, co‑workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.

• Health benefits include medical, vision and dental coverage.
• Financial benefits include 401(k), stock purchase and company‑paid life insurance.
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting; PTO/PPTO may be used for vacation, sick leave, holidays, or other purposes. The amount received depends on job classification and length of employment and meets or exceeds applicable paid sick leave laws.
• Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
• Live Better U is a company‑paid education benefit program for full‑time and part‑time associates at Walmart and Sam’s Club facilities (high school completion to bachelor's degrees, including English Language Learning and short‑form certificates). Tuition, books, and fees are completely paid for by Walmart.

Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

Customer Service, Retail experience including operating front‑end equipment (for example, cash register), Working with mobile retail applications.

Customer Service, Retail experience including operating front‑end equipment (for example, cash register), Working with mobile retail applications.

Entry level

Part‑time

Management and Manufacturing

Retail

Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.