Front Office Supervisor

Join to apply for the Front Office Supervisor role at PT Solutions Physical Therapy

Evanston, Illinois 60202 – 355 Ridge Ave

As Front Office Supervisor, you will facilitate and supervise the daily front office operations for the clinic. This position will focus on the clinic’s front office engagement, environment, and staff performance. Employees will share the mission and values of PT Solutions.

• Ability to perform at or above budgeted metrics for visits and evaluations
• Works closely with Clinic Manager 1, Clinic Manager 2, and Senior Clinic Manager
• Partners with the Front Office Manager to open requisitions, interview, and hire PSCs to staff clinic
• This position is front-facing, contributing to clinic volume
• Provide coaching that focuses on clinic front office performance to Referral Management, POC adherence, and Customer Service expectations
• Monitor referral data and KPI’s
• Manage clinic front office labor, schedules, and PTO requests
• Participate in Monthly 1:1 with Front Office Manager
• Effectively communicate and collaborate with insurance verification team, authorization team, and reimbursement/billing team
• Perform other duties or special projects as assigned

• Competitive compensation with ability to earn performance-based incentives
• Foster a positive work environment by living clinically through PT Solutions core values
• Professional development and career progression
• Fitness incentive, insurance benefits, employee assistance program, 401k and profit sharing, and PTO package including employee illness bank accrual

• High School or GED diploma required. Submission of diploma for highest level of education obtained will be required.
• Keyboarding skills, with the ability to type 45 words per minute preferred.
• Strong interpersonal, oral (including telephone) and written communication skills.
• Good organization skills and ability to prioritize to meet deadlines.
• Proficiency in Microsoft Word, Excel, and Windows-based applications.
• Excellent communication and relationship-building skills.
• Complete understanding of medical reimbursement and technology.
• Knowledge of basic bookkeeping and accounts receivable principles.
• Working knowledge of all standard office equipment.
• Demonstrated skill in prioritizing daily responsibilities and crises to handle a heavy workload.
• Able to work successfully in a fast-paced environment.
• Strong customer service skills.
• Basic knowledge of federal and state employment laws and regulations.

• High School or GED diploma (submission of diploma required).
• 1-2 years of customer service experience, preferred healthcare experience.

• Full Time between clinic hours
• M-F, 7a-7p

Pay Range: $21.50 - $23

At PT Solutions, we’re more than colleagues; we’re a tight-knit community united in our mission to expand access to quality care. Our commitment to you is evident in industry-leading professional development opportunities. From ongoing evidence-based clinical education to dedicated mentorship opportunities and an APTA-accredited Orthopaedic Residency Program, we propel our clinicians toward excellence in physical therapy, occupational therapy, speech-language pathology, and athletic training.

As we aim to be the go-to rehabilitation provider, we seek committed professionals eager to join us in that mission. A career with PT Solutions is an opportunity to shape the industry and make a lasting impact.

Let’s go further together and transform care. Join the #PTSLife today!