Customer Success Associate

Bear Claw is an AI-powered ATS built for modern recruiters who want to move faster, automate deeper, and hire smarter. We’re building the most advanced agentic recruiting platform in the industry — and we move fast. If you want real ownership inside a scaling AI startup, keep reading.

This is not a passive support job. As a Customer Success & Growth Associate, you’ll sit at the center of onboarding, adoption, and revenue support. You’ll work directly with the COO and interact daily with founders, recruiting leaders, and enterprise teams.

• Drive onboarding and workflow setup
• Guide customers through ATS and BC-Agent activation
• Monitor adoption and prevent churn before it happens
• Support inbound demo requests and discovery calls
• Maintain clean Hub Spot data and pipeline hygiene
• Coordinate with Product/Engineering on issues and feedback

You’re helping customers succeed — and helping revenue grow.

• Run smooth onboarding sessions
• Track milestones and remove blockers
• Ensure customers hit usage targets early

• Respond quickly and professionally
• Troubleshoot issues
• Document everything clearly in Hub Spot

• Conduct initial discovery calls

• Adoption increases month over month
• Renewals feel proactive
• Response times are strong
• Hub Spot stays clean and actionable

• 1–3 years in Customer Success, Recruiting Ops, Account Support, or HR Tech
• Familiar with ATS platforms or recruiting workflows a plus
• Comfortable in a fast-moving startup
• Able to work onsite in Evanston

Bonus if you’ve worked in SaaS or AI tools.

This is a launchpad role.

Top performers can grow into:

• Customer Success Manager
• Account Executive

We promote based on performance, not tenure.

• Work directly with leadership
• Real ownership
• Fast growth environment
• AI-driven product
• Competitive salary + performance bonus
• Full benefits + 401(k)
• Salary range is based on experience (70K - 85K)