PT Beer​/Wine Clerk - BU

Eureka, 25 4th Street, Eureka, CA 95501, USA

• Provide an exceptional shopping experience and create a friendly and welcoming environment for all members, customers, and co‑workers
• Greet and engage customers throughout the store; model and ensure they receive prompt, helpful, attentive, and authentically friendly service in accordance with the Co‑op’s customer service standards
• Maintain awareness of promotions and advertisements in order to share information with customers and co‑workers
• Assist customers to find desired product; answer questions about product quality and uses; provide information about product, location of product, in‑store promotions, and educational materials
• Seek opportunities to exceed customer expectations and enhance the customer experience
• Assist customers with bagging, unloading/loading items into carts/baskets, and carry out assistance if needed
• Maintain a calm, friendly, and professional demeanor with all customers and co‑workers in all situations
• Investigate and respond to customer questions and requests promptly; escalate issues to supervisor as needed

• Follow proper stocking, rotation, and facing procedures, aesthetically merchandise, and stock shelves/cases with fresh, high quality product; hang ‘out of stock’ signs whenever a product is empty on the shelf
• Receive product deliveries, ensure order and invoice accuracy; process invoices and obtain credits as directed by supervisor, following established procedures
• Alert supervisor to closed dated/unsatisfactory product; record as spoilage following established procedures
• Learn to place orders from suppliers; place orders as assigned by supervisor
• Hang ‘out of stock’ signs whenever a product is empty on the shelf
• Maintain department appearance and cleanliness including regularly facing, ensuring sales tags are properly displayed, accurate, and in good condition; request new tags if needed, clean shelves, displays and coolers
• Maintain backstock and work area cleanliness; sweeping and mopping floors regularly, properly store/rotate inventory
• Assist in new employee on‑job training through job shadowing and new‑hire orientation of department processes to help new team members become proficient in specific areas and enable them to accomplish assigned tasks
• Participate in cross‑training by helping to train others on your position job functions and by learning to perform the job functions of other positions within your department
• Answer phones, routing calls to appropriate staff and taking messages as needed
• Organize time efficiently, prioritize, maintain focus, and stay productive
• Achieve established goals and expected results for the department
• Assist in keeping the store clean, orderly and organized, including retrieving carts and baskets, keeping floors, sidewalks and parking lot clear of debris, glass/spill cleanup, sweeping/spot mopping, dusting, wiping down dining tables, facing, parking lot cleaning, emptying trash and recycling as needed, and bathroom cleaning/restocking
• Become familiar with the products we carry throughout all departments and where they are located throughout the store
• Follow all cash handing policies and procedures; maintain a working knowledge of all register functions and procedures
• Develop knowledge of the Co‑op’s membership structure; be informed about benefits of membership and be able to explain them simply and efficiently
• Regularly check mailbox and/or email for important company communications and review posted memos
• Attend and actively participate in department meetings, store‑wide and org‑wide meetings, and trainings, as requested
• Assist in other departments/store, inventory counts, store‑wide cleaning, and perform all other duties, as assigned

• Maintain a safe work environment according to all department procedures, Safety Manual, federal and state regulations
• Use personal protective equipment (PPE) as required for position; understand and ensure safe use of equipment, safe lifting procedures and proper ergonomics
• Follow all procedures in sanitation and safe food handling, per California Health and Safety Code requirements – Retail Food Code