Customer Service Representative

“Join the Acme Brick Family”

CUSTOMER SERVICE REPRESENTATIVE

FLSA Status:
Non-exempt

Acme Brick Company (a Berkshire Hathaway Company) is an organization of professionals in the manufacturing and building material distribution industry. We manufacture brick and distribute our own brick as well as brick and associated products manufactured by others. We operate in 13 states with a philosophy that we are much more than a brick manufacturer and distributor.

We are currently seeking a “best in class” Customer Service Representative with excellent organization skills and a personable disposition to provide commercial quote information to customers and sales reps. You will assist in identifying and distributing quotes to inquiring customers and the commercial sales team as indicated. The ideal candidate has a natural ability to roll with the punches, being flexible to handle anything that might come their way.

You will be a strong and reliable support to company operations, maintaining procedures, communication and customer service. Not only will your efforts allow us to achieve organizational efficiency, but you will also nurture the pleasant work environment our people love.

• Communicate by phone, email or in person on various concerns
• Build and review sales quotes for reps
• Ensures quotes follow correct pricing approvals
• Work with Commercial Sales and Sales Support on various concerns
• Maintain log of incoming and outgoing quote requests
• Serves as a back up to other CSRs
• Order entry of sales orders and sales transfers

• 2+ years of related experience
• Must have excellent verbal and written communication skills
• Must be proficient in Microsoft Office and Excel (JDE experience preferred)
• Must have excellent organizational skills

• Integrity
• Initiative
• Teamwork
• Customer Service Orientation
• Relationship Building
• Quality Focused

High school diploma or equivalent required; some college is preferred.

We are proud to be an Equal Opportunity/Affirmative Action employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

All applicants will be screened through E-verify and must also complete a pre-employment drug screen before being hired. Additionally, it is company policy to administer a random drug screen quarterly throughout the company.

Acme Brick Company is committed to providing equal employment opportunities in accord with federal, state, and local laws.

* Application may vary based on relevant state laws