Hardware Engineer

Job Title: Hardware Engineer
Location: Arlington, TX (onsite)
Type: Contract
Compensation: $34.00 hourly
Security Clearance: Active Secret clearance required. (Must be able to obtain an NRC Public Trust Security Clearance before starting which may take anywhere between 1-4 months from submission to the customers security organization).

Travel: As needed to Rockville, MD and Bluemont, VA

System One is seeking a qualified, creative, and customer-focused technical representative to provide 24/7/365 systems administrator and deskside technical support at our customer sites with HQ located in Rockville, MD and Mount Weather located in Arlington, TX as a Tier 2 Deskside/System Technician. You will work in a fast-paced and diverse environment and will have a management team that encourages your career development and growth.

In this role, you will gain many intangible skills, such as time and task management, critical thinking and problem solving, the ability to communicate complicated problems in a concise manner, as well as solve complex problems using available tools. This job is for you, if you have an interest in joining a dynamic and respected team of individuals who provide unmatched support to our clients.

• Primary point of contact for on-site 7x24 customer operational desk-side engineering and break‑fix support for desktop and laptop devices in the NRCs IT environment specifically for NSIR end users.
• Conduct non‑disruptive desk-side support to deploy Windows 10 and 11 configured hardware devices.
• Use knowledge of MS Office Suite, Service Now, and tools specifically used to support the deployment of these devices. Familiarity with Service Now will aid in deploying the hardware devices, ticket processing, and updating the CMDB to capture the change.
• Provide support by liaising with Tier 3 teams for any changes and upgrades.
• Provide on‑site IT support for practice, mock, and real customer DR/COOP type exercises.
• Excellent analytical and organizational skills.
• Communicate with end users and provide status to Leidos and customer representatives, and execute direction on a tight schedule.
• Travel may be required.

• Maintain and support a High Availability environment through virtualization and redundancy, following best practices according to the systems in the environment.
• Provide technical guidance to Tier 2 and Tier 3 support teams.
• Perform systems maintenance tasks such as software upgrades, backups, and recovery including file maintenance.
• Review systems for critical updates weekly, preparation for exercises, or each time a major threat is announced.
• Provide remote/on‑site on‑call support during after‑hours to support Production Operating Environment (POE) client and system issues with real‑time software as deemed necessary.
• Respond to and remedy moderately complex customer inquiries (some dispatched by the Customer Support Center) concerning technical support issues on a variety of hardware and software problems specific to technology.
• Document all resolutions in the ITSM Tool (Service Now) and meet all standards for Time to resolve as dictated by Management for Performance.
• Escalate to or consult with lead or manager when solution is unclear.
• Perform configuration and deployment of Mobile Devices, Laptops, Thin Clients, and Desktops and associated equipment according to schedule. This will require heavy lifting and moving of equipment.
• Perform procurement, deployment, support and disposal of the software and hardware environment.
• Perform various Asset Control tasks on and off site.
• May be asked to provide guided network or systems support as the hands for customer HQ site specific needs.

• Bachelor’s degree with 3+ years of relevant prior experience or required duration of relevant experience in lieu of degree.
• Experience preparing and deploying Dell laptop and desktop devices with a Windows 10 and 11 image for end users in the NSIR IT operating environment, including a brief tutorial to familiarize the user with devices.
• Support experience in software testing, system administration, IT operations, enterprise IT environments, patch…