Patient Navigator Advocate; Outpatient Clinic

Overview

We are excited to invite compassionate, driven, and polished professionals to join our dynamic team as a Patient Navigator Advocate (PNA) at Mid Cities Psychiatry. In this essential, client-facing role, you will help guide patients through their mental health journey by facilitating referrals, providing education on our innovative treatment offerings including Transcranial Magnetic Stimulation (TMS), Esketamine, and Ketamine therapies and ensuring seamless care coordination.

(Completion of the Tony Robbins DISC Assessment is required prior to application review. Applications submitted without the completed assessment will not be considered.)

You will be the welcoming face of our clinic, educating patients, answering inquiries, and ensuring accurate and timely documentation. You’ll work closely with our clinical and administrative teams to verify insurance benefits, manage prior authorizations, and ensure smooth access to care.

• Educate patients and answer inquiries about care options and treatment offerings.
• Ensure accurate and timely documentation and care coordination.
• Verify insurance benefits and manage prior authorizations.
• Facilitate referrals and help patients navigate the intake process.
• Collaborate with clinical and administrative teams to support patient access to care.
• Represent the clinic with confidence and care in a professional manner.

• Education & Experience:
  
  Bachelor’s degree required; 1–3 years in sales, customer service, or lead generation (healthcare experience preferred).
• Technical Proficiency:
  Skilled in Microsoft Office, Google Workspace, and EMR systems.
• Sales & Communication:
  Demonstrated success in sales or client relations; warm, engaging, and approachable demeanor.
• Organization & Initiative:
  Proactive, detail-oriented, and adaptable with excellent multitasking and follow-through skills.
• Confident and polished, with a poised and composed demeanor; maintains a professional appearance and represents the clinic with grace in client-facing settings.
• Strong interpersonal and communication skills.

• Empathy & Compassion: A sincere interest in patient well-being and mental health support.
• Customer Service Excellence:
  Friendly, professional, and committed to delivering a positive, welcoming experience.
• Critical Thinking & Problem-Solving:
  Sound judgment and the ability to navigate complex situations.
• Self-Motivation & Teamwork:
  Able to work independently and collaboratively.
• Persistent & Persuasive:
  Strong communication skills to inform, engage, and support patient decision-making.
• Adaptability & Goal Orientation:
  Flexible in approach while staying focused on care outcomes and clinic goals.
• Technical
  
  Skills:
  
  Proficient in Microsoft Office, Google Apps, and basic data management software.
• Attention to Detail & Presentation:
  Well-groomed, composed, and conscientious in appearance and documentation.
• Brand Representation:
  Naturally builds rapport and projects confidence in high-visibility interactions.

Interested applicants should email these materials to

• Health insurance, dental and vision coverage
• Paid time off (PTO)
• 401(k) with employer match
• Mental health support services
• Opportunities for advancement

• References
• Background Check
• Urine Drug Screening

Mid Cities Psychiatry is an equal-opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship.

Mid Cities Psychiatry makes hiring decisions based solely on qualifications, merit, and business needs at the time.