Collateral Recovery Vendor Specialist

What’s Under the Hood

Drive Time Family of Brands includes in-house financing and servicing through Bridgecrest, which is one of the country’s leading financial servicing providers. Bridgecrest services roughly $17 billion in finance receivables for Drive Time and other third parties. We service auto loans across a wide credit spectrum with the intent of creating a strong path to vehicle ownership for our customers.

This position works closely with recovery vendors to provide performance feedback and compliance with contracted expectations. Additionally, as a liaison you will assist vendors and skip recovery with questions, fee approvals, and serves as a liaison between vendor support and agencies to resolve complaint issues.

• Serve as main point of contact and assist with inquiries from our network of repossession vendors while ensuring confidentiality of the company’s operations, portfolio, customer information, and technology
• Provide guidance to recovery vendors regarding contracted SLAs, agency performance trends and communicate clarification on gray area scenarios
• Review, approve, negotiate, or decline fees associated with repossession efforts within defined SLAs, and when necessary, elevate fees to management with business justification for approval
• Conduct account level audits and facilitate monthly conversations with repossession vendors regarding their overall performance, invoicing concerns, complaints, and any compliance opportunities, etc.
• Prepare reporting and facilitate monthly conversations with repossession vendors regarding their overall performance, invoicing concerns, complaints, and any compliance opportunities, etc.
• Prepare monthly business review for presentation with vendors and internal stakeholders that provide a thorough assessment of the vendors performance in addition to recommendations
• Facilitate onboarding process of new vendors, as well as create and execute policies and procedures
• Resolve performance related issues/escalations associated with performance, invoicing, transportation, complaints, compliance, etc.
• Partner with additional internal and external partners to offer support and ensure the recovery process is running efficiently
• Other duties as assigned

• Clear, concise and professional written and oral communications and interpersonal skills
• Strong time management and organizational skills, and ability to maintain a consistent and positive demeanor in a fast‑paced work environment
• Strong negotiation and conflict management skills
• Ability to prioritize and multi‑task to ensure the achievement of assigned performance objectives
• Ability to effectively apply professional acumen and communication skills to favorably resolve issues escalated from internal and external customers
• Ability to drive departmental compliance with FDCPA requirements
• Knowledge of collection policies/procedures and the Fair Debt Collection Practices Act (FDCPA), and local state repossession law
• Navigate through multiple software programs and windows
• Self‑motivated with strong decision‑making capabilities; ability to self‑start
• Ability to work in an accurate, detail‑oriented and highly productive manner

• High School Diploma, GED, or equivalent certification
• Experience with Microsoft Office such as Excel, Outlook and Word
• 3+ years of experience in collections and/or loss mitigation; vendor management experience preferred
• Associate degree or bachelor’s degree in business or related field may be used as a proxy for experience

The Physical demands described within are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to remain in a stationary position at least 75% of the time.
• Occasionally move about inside the office to access file cabinets, office machinery, etc.
• Requires visual acuity and manual dexterity to…