Assistant Director of Ticket Operations

The Assistant Director of Ticket Operations oversees and manages all ticketing operations for women’s basketball (approximately 18 home games annually) and baseball (approximately 40 home games annually). They are responsible for event creation, sales, post-event reconciliation, and cross-departmental collaboration to ensure the successful execution of all events.

• Oversee ticketing operations across all athletic events, including women’s basketball and baseball.
• Create and manage events, handle sales, and reconcile post-event financials.
• Develop and implement comprehensive training schedules, ensure proper event staffing, and maintain accountability and professionalism among student employees.
• Provide detailed ticket reports, analyze sales trends, and prepare accurate event settlements.
• Serve as the primary point of contact for all cash handling and related financial deposits.
• Monitor inbound emails, assist student workers with customer interactions, and resolve ticketing issues.
• Provide gameday and fulfillment support for football as needed.
• Promote the philosophy and objectives of the Intercollegiate Athletics Department and ensure compliance with all departmental policies and the rules of the University of Oregon, Big Ten Conference, and NCAA.

• Bachelor’s degree.
• One year of full‑time ticket office experience.

• Excellent organizational, customer service, and communication skills.
• Ability to work effectively with faculty, staff, and students from a variety of diverse backgrounds.
• Current knowledge of NCAA rules.

• Bachelor’s degree in business, accounting, marketing, or a related field.
• Ticket office experience at a Division I athletic institution with sport oversight.
• Ticketmaster ticketing software experience.
• Donor‑based priority seating program experience.
• Photoshop or InDesign experience.
• Supervision and hiring experience.