Assistant Director of Ticket Operations

Department: Intercollegiate Athletics

Appointment Type and Duration: Regular, Ongoing

Salary: Commensurate with experience

Compensation Band: OS-OA03-Fiscal Year

FTE: 1.0

Application Review Begins: February 11, 2026; position open until filled

Special Instructions to Applicants: Please provide a resume that clearly outlines relevant work history, including dates of employment and educational background. These details are crucial in evaluating whether applicants meet the qualifications for the position.

Department Summary: The University of Oregon Department of Intercollegiate Athletics provides an outstanding collegiate experience to our student-athletes while enabling them to pursue excellence in the classroom, the community, and their lives while competing at the highest level in their chosen sport.

The Assistant Director of Ticket Operations oversees and manages all ticketing operations for women’s basketball (approximately 18 home games annually) and baseball (approximately 40 home games annually). They are responsible for event creation, sales, post-event reconciliation, and cross-departmental collaboration to ensure the successful execution of all events. The Assistant Director hires, trains, schedules, supervises, evaluates, and disciplines a staff of approximately 18 student workers, providing strong leadership and hands-on mentorship to deliver exceptional customer service.

This role is responsible for developing and implementing comprehensive training schedules, ensuring proper event staffing, and maintaining accountability and professionalism among student employees.

The Assistant Director provides detailed ticket reports, analyzes sales trends for assigned sports, and prepares accurate event settlements. They work closely with ticket office leadership to strategize and manage day-to-day operations and serve as the primary point of contact for all cash handling and related financial deposits. The role also includes daily customer service responsibilities, such as monitoring inbound emails and assisting student workers with customer interactions and issue resolution.

Additionally, the Assistant Director provides gameday and fulfillment support for football as needed.

This position requires availability outside of normal business hours, including nights and weekends, to support events and resolve ticketing needs. The Assistant Director of Ticket Operations is also responsible for promoting the philosophy and objectives of the Intercollegiate Athletics Department and ensuring compliance with all departmental policies and procedures, as well as the rules and regulations of the University of Oregon, the Big Ten Conference, and the NCAA.

• Bachelor’s degree.
• One year of full-time ticket office experience.

• Excellent organizational, customer service and communication skills.
• Ability to work effectively with faculty, staff, and students from a variety of diverse backgrounds.
• Current knowledge of NCAA rules.

• Bachelor’s degree in business, accounting, marketing, or a related field.
• Ticket office experience at Division I athletic institution with sport oversight.
• Ticketmaster ticketing software experience.
• Donor-based priority seating program experience.
• Photoshop or InDesign experience.
• Supervision and hiring experience.

FLSA Exempt: Yes

All offers of employment are contingent upon successful completion of a background check.

The University of Oregon is proud to offer a robust benefits package to eligible employees, including health insurance, retirement plans, and paid time off. For more information about benefits, visit our website.

The University of Oregon is an equal-opportunity institution committed to cultural diversity and compliance with the Americans with Disabilities Act. The University encourages all qualified individuals to apply and does not discriminate on the basis of any protected status, including veteran and disability status. The University is committed to providing reasonable accommodations to applicants and employees with disabilities. To request an accommodation in connection with the application process,…