Lead Case Manager - Lane

Case Manager Lead Job Description - Lane County

The Case manager Lead provides consultation and technical assistance to direct service staff who provide HRSN services to clients. The Case Manager Lead plans and reviews the work of HRSN case managers, and provides staff coordination and support, case review, and operational audit support to a supervisor.

Salary Range: $28 to $31 DOE

The responsibilities within the Concept and Distinguishing Features are characteristic of the type and level of work associated with this position. Case Manager Lead may do all or some combination of the responsibilities listed as well as other related responsibilities.

• Researches and answers questions for HRSN staff concerning policy, procedures, statutes, and regulations.
• Interprets policy, procedures, statutes, and regulations and review updates, additions, and changes.
• Assesses the quality of case planning decisions, engagement of clients and provide feedback to supervisors and employees for the purpose of maintaining established agency standards and ongoing employee development.

• Provides training, coaching, and development to staff regarding the development of case plans, safety plans for DV clients, and client engagement.
• Trains staff on program policies, agency culture and values, procedures, and general guidelines.
• Observes HRSN staff performance and recommend actions to supervisors for improving or enhancing job skills. Provide instruction, demonstrate tasks, and observe skill level, behavior, weaknesses, or strengths of HRSN staff and provide feedback to supervisor concerning performance.

• Assesses the quality of services provided by reviewing case plans, assessments, safety plans, and engagement plans prepared by HRSN staff.
• Identifies problem areas in the implementation of new workflow and policies and recommend corrective actions.
• Supports court hearing processes to guide HRSN staff in providing accompanying clients to court.
• Audits and reviews case file documents and forms for completeness, accuracy and to ensure policies, federal and state statutes, acceptable standards of social work practice, and agency values are maintained.
• Reviews and evaluates action agreements for timeliness and conformance with planning standards, content, and quality requirements.

• Facilitates and participates in case staffing.
• Advise and assist HRSN staff in case planning, caseload management, and client services.
• Assures cases are opened and closed in accordance with all requirements.
• Tracks workflow to assure deadlines are met.
• Provides advice and guidance on decisions regarding utility and rent assistance, content of case plans, and implementation of recommended services and supports.
• Meets with clients alongside caseworkers for modeling and coaching of case planning, determining and assessing client needs.
• Liaises with community agencies and service organizations. Supports HRSN staff in reviewing and implementing recommendations made through service providers.

• Daily contact with multi-functional teams to coordinate services and policy interpretations, and in weekly contact with Coordinated Care Organizations (CCO'S) for policy clarification, to request or provide information, or to consult on program issues and changes.
• Daily contact with community agencies for joint planning of interagency services, court staff, and attorneys to request or provide information on eviction prevention issues.
• Daily contact with agency clients for purposes of responding to and clarifying case issues and agency actions.
• Frequent contact with law enforcement personnel, landlords for purposes of receiving, verifying, and exchanging case information and information on agency or interagency actions.

• The Case Manager lead works under the general supervision of a program manager or a supervisor.
• Work is reviewed for effectiveness and compliance with laws, rules, policies, and procedures through informal conferences, meetings, and case reviews.
• Referrals to and coordination with other public and private agencies are reviewed for appropriateness and effectiveness in meeting client needs.
• Agency administrative rules and policies are used to ensure compliance with agency standards and determine appropriate actions.
• They are also used to provide direction and procedural information, outline HRSN eligibility criteria for services.

• Knowledge of Health Related Social Needs Program
• Knowledge of trauma informed care.
• Knowledge of symptoms, behaviors, and treatment modalities associated with substance abuse.
• Knowledge of human sexuality and gender identity expression.
• Knowledge of the social, cultural, and spiritual practices of a variety of ethnic and cultural groups.
• Knowledge of conflict resolution and crisis intervention techniques.
• Knowledge of court systems.
• Knowledge of community resources useful in providing…