Sales Team Manager

Position Title

Sales Team Manager

Gold Beach Lumber Yard Inc

Support Center - Eugene, OR 97401

Full Time

Day

Road Warrior

60% travel requirement a calendar year

The Sales Team Manager is responsible for leading the development and execution of strategic goals across all segments of the contractor, rental, industrial and commercial sales. The primary focus of this role is to drive overall sales growth while upholding the company’s Core Values. The Sales Team Manager will work to strengthen performance in each sales area by enhancing customer service, maximizing lead generation, ensuring timely follow‑up, and improving close rates.

This role requires a proactive, hands‑on approach to team development and sales execution.

• Ensure commercial sales group meets customer service standards set by company core values.
• Present revenue and profitability growth opportunities to leadership for review.
• Develop and execute communication with commercial sales accounts, sharing messages of events, product training, new products, new services, and gratitude in appropriate time frames.
• Work with each Store Manager on the commercial sales group employee schedules to ensure appropriate customer service levels at store level.
• Promote company price match guarantee.
• Help move discontinued, obsolete, and special orders not picked up.
• Seek out new customers through permits, developments, and new territories not currently covered.
• Review large customer accounts keeping them within boundaries.
• Ensure sales team follows all GBLY policies and procedures concerning POs, orders, lien documentation and deposits.
• Collaborate with commercial sales group, Store Managers, Director of Ops and merchandising team to identify revenue growth opportunities.
• Network and develop relationships with vendor community, industry associations and fellow retailers for outside resources to provide industry insights.
• Work closely with store managers to keep showrooms at highest standards.
• Visit other retailers, competitors, and out‑of‑industry outlets for merchandising trends.
• Make suggestions to improve showrooms to increase sales.
• Hire open sales positions, train new team members, and spend field time performing sales calls.
• Partner with merchandising team for product training; complete team evaluations and coaching.
• Maintain specified gross margin and complete all sales team commission reports.
• Evaluate and complete all sales team commission reports; plan guidance and training needs.
• Review reporting and performance of KPIs:
  Sales, GP%, GP$, Team expenses, Daily/weekly contacts, Close rate, Commissions.
• Manage and report on all KPI’s on a monthly/Quarterly/Annual basis to Director of Operations.
• Review and manage all action plans related to the sales team.
• Attend meetings as needed; manage personnel; build processes; ensure sales teams utilize calendars and orders; ensure timely delivery or pickup; handle communications; travel to all store locations as needed; respond to all calls, emails and texts within company protocol; promote company’s Core Values.

• Strong verbal and written communication skills with all levels of personnel, management and outside contacts.
• Strong organization skills, attention to detail and ability to work independently with limited supervision.
• Strong analytical and problem‑solving skills.
• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Experience with Epicor software preferred.
• Experience in a team environment, producing results with fellow team members.
• 5+ years of sales experience in a retail environment.

Mid‑Senior level

Full‑time

Sales and Business Development

Building Materials