Director of Quality

Title of Role:
Director Quality

Department :
Quality

East West Tea is seeking a talented, passionate, and experienced Director Quality to join our Quality team!

The Director Quality will be a hands‑on leader who is experienced in a fast‑paced manufacturing environment and is eager to make a meaningful impact by governing quality assurance and control.

We are the well‑being company that exists to inspire and enhance everyday life through trust and good will. Our guiding principles, beliefs, and philosophies shape our identity. They are the essence of our culture and define how we do what we do.

We are Intentional – we chose to lead with positive intent. Mindful – we are present and aware of how we show up in the world. People – we value and respect all people and communities. Authentic – we are real and transparent with everything we do. Committed – we are committed to quality products while sustaining our planet. Trust – we consistently align our words with our actions.

• We have exceptional wellbeing‑focused benefits including health, dental, vision and alternative care, life and disability insurance, retirement, paid time off, company picnics, social activities, and a surprise every so often! Who doesn’t love a surprise?
• This position is located in Eugene, Oregon.
• As a certified B Corp, we’re a company that lives our values every day.
• We work in a LEED certified facility which prioritizes the planet in our daily operations and optimizes our employee experience while at work.
• We prioritize sustainability as a business by embedding it into our values, our strategic priorities, our decision‑making, and our resource allocations.
• Our Nourish Market provides employees subsidized healthy lunch and snack options.
• We commit to our purpose in every aspect of our culture.
• We have employees that are committed to “Doing Good” in our community and around the world.
• We are a growing company with products that customers love.
• We believe in investing in you and your growth and development.

• Lead the Company in meetings with the US FDA, Oregon Department of Agriculture, other regulatory agencies, and third‑party inspections and audits.
• Manage and maintain manufacturing facility compliance with dietary supplements regulations (21 CFR Part 111, 110, and 117).
• Manage and maintain compliance with Organic regulations, specifically NOP‑2611.
• Ensure the sanitation program complies with FDA and cGMP practices.
• Ensure quality processes are environmentally sustainable and comply with relevant regulations.

• Collaborate with Manufacturing, Sourcing, and R&D to maintain product supply and transition new products from the bench, through piloting, and into production.
• Analyze, evaluate, trend, and present key performance quality indicators and recommendations to executive management quarterly and annually.
• Continuously improve the Company’s quality management system by directing and providing oversight and input into relevant quality systems and standards; provide oversight to the Yogi CAPA team.

• Hire, manage, and develop Quality staff to support the Company’s goals and objectives; conduct performance evaluations; assist in setting goals and objectives aligned with overall Company goals and objectives.
• Develop and gain alignment on the annual Quality budget, including allocations for capital expenses; ensure adherence throughout the fiscal year.
• Direct, participate in, and provide philosophical direction on the “Culture of Quality” for the Company.

• Bachelor’s Degree in biology, food science, chemistry, or related discipline
• Minimum of 7+ years of experience within food manufacturing in a GFSI‑certified facility or company.
• Experience with budgeting and advanced operations planning.
• PCQI certification and formal training in a GFSI auditing scheme (BRC, SQF, etc.)
• High level of proficiency with Microsoft Office Suite, particularly Excel and Power Point
• ERP and supply chain experience
• Working knowledge of LEAN and / or Six Sigma
• Proven success leading audits (Kosher,…