Commercial Lines Senior Account Manager

About HUB

In a rapidly changing world, HUB advises businesses and individuals on how to prepare for the unexpected. As one of the world's largest insurance brokers, our focus is dedicated to providing our customers with the peace of mind that what matters most will be protected - through unrelenting advocacy and tailored insurance solutions that put our clients in control. Our growing team of professionals across North America represents a broad, deep, and one-of-a kind aggregation of entrepreneurs and leaders recognized for their excellence throughout the insurance community.

Why choose HUB?

Throughout our network of more than 530+ HUB offices across North America, we offer a competitive, exciting, and friendly work environment that strategically positions our employees for longevity and success. At HUB, we believe in investing in the future of our employees and provide continuous opportunities for growth and development. Our entrepreneurial culture fosters an environment that empowers our people to make the best decisions for our customers and organization, focusing on expanding the industry knowledge of our insurance professionals to better serve our valued clients.

We are committed to providing you with competitive and flexible benefits options that are rooted in your current needs yet evolves as your needs change over time. Join us in taking the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction.

We are the perfect fit if you:

* are seeking a progressive work environment at a rapidly growing organization

* have a desire to help others protect their future

* have an entrepreneurial spirit and are challenged by the opportunity to grow the business

* are focused on learning and development to enhance your industry knowledge and expertise

* are a self-starter willing to invest time and energy to learn the technical aspects of our business

* believe in integrity and building success by developing relationships with others

Here's where you come in:

We are currently seeking a Senior Account Manager to join our growing Commercial Insurance team. The Senior Account Manager manages a more complex or specialized book of insurance business, and provides professional, courteous service to clients, carrier representatives, underwriters, business partners, and HUB colleagues. They may work independently, as part of a team or with a Producer to provide client advocacy, client retention, write new client accounts or lines of coverage as needed.

* Service day to day client needs including, fielding phone calls, email, and other communication relative to coverage questions, policy changes, payments, cancellations, etc.

* Manage the execution of all aspects of client renewal process including obtaining updated information, marketing, terms and pricing negotiation, quote review, presentation of renewal numbers to the Producer and the client (where applicable) and invoicing

* Review quote documents to ensure all insurance requirements are included in quote proposal

* Manage client relationship ensuring satisfaction

* Manage and delegate work as needed to Associate Account Managers and Account Managers to ensure their progress and workload is appropriate

* Manage/Maintain relationships with underwriters to ensure positive results for clients, and negotiate coverage with underwriters

* Ensure the completion and accuracy of proposals, binding of coverage, review of policies for accuracy and creation of client policy summaries and binders

* Responsible to set up and maintain electronic records

* Use best practices and internal broker standards for service and maintenance of client files and information

* Training and collaboration with team members to share and educate on coverage, exposures and client knowledge

You're great at:

Ideally, you'll be well versed in customer service, with excellent verbal and written communications. You should also have at least 4 years insurance brokerage experience in account management role and if you have worked with EPIC before that is a plus. Working with Microsoft Office products is a daily occurrence and strong knowledge in these applications will help.

Here's what we can offer:

At HUB, we believe in giving our employees the room and space they need to do their job. We believe in paying a fair wage with bonus opportunities and offering great benefits like:

* 401k plan where the Company matches 50% of the first 6% you contribute

* Paid parental leave

* Medical, dental, and vision options

* Robust wellness program

* Paid vacation, paid holidays, floating holidays and more!

We offer a large selection of benefits that are customizable to fit your personal needs - a portfolio of both comprehensive and affordable choices.

Our work environment encourages critical and independent thinking, problem-solving and project-management. We trust our employees to make good decisions for our clients and we give them the space to do that. Our work…